Watch LENOVO Purchases: If you buy a laptop, extended warranty and other options - Get Debited 4X
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My daughter transferred money from her savings to a checking account to buy a business laptop for her STEM college program, extended warranties, accidental damage protection, and other soft options. She also ordered a docking station, mouse, and other goods. This was to be her school laptop that would carry her through 4 years of undergraduate school, and it included 5-year on-site repairs, since she could not afford mailing away her laptop for a couple of weeks for a repair, especially when papers are due. The total after tax was $3K.
Lenovo placed a lock her account for the entire $3K transaction amount. She approved the transaction with her bank.
Then, minutes later, Lenovo debited her $3K more for the laptop, the soft goods and the accessories, in three separate EFTs.
This ended up causing a fraud detection alert, as now four transactions totaling just over $6K hit her bank account. Her card was canceled in the process, as she was unsure what was happening when the bank called. She will be getting nailed for at least two overdrafts and had to transfer tuition money into the account to cover the additional $3K shortfall.
When calling Lenovo, they say that this happens when combining merchandise. They will preapprove the account for 24-48 hours, placing a lock on those funds, and then bill for each set of products as they ship. All happened within hours of placing the order, resulting in 4 transactions totaling $6K. They say that this is "normal" and they have a notice at the bottom that this could happen. I asked to speak to management and was rebuffed, to ossibly her direct manager, who would say the same thing.
What that notice does is mask a purchasing flaw in their processing system and place a bad taste in those who shop there. When you buy the laptop, it walks you through other options and accessories before hitting the submit button. I don't know of anyone who expects to have a $6K lock placed on their bank account just to order their product suite. Lenovo absolves themselves of the overdraft charges, as being a customer mistake.
My daughter paid for the laptop, it was the Extended Service contracts that were not processed o the day of the order. Even so, Lenovo is still dicking around with her. They won't release the laptop for shipping, until the $700+ warranties and extended service agreements are paid for--yet they are shipping the accessories. Her bank and Lenovo worked out the details the other day--so what's their fucking problem now? Get this, they split the order into three separate pieces, the physical laptop, the accessories (shipping), and the service contracts(which don't even start to apply just yet). However, they won't release something she has paid for until the warranties are resolved. She needs to call them tomorrow, since their on-line chat can't do anything tonight.
With my laptop, it was to be a 5-7 day shipment, now it looks like they won't ship it intil June 19th, with an arrival of June 26th--almost a fucking month to get a laptop!
If this is their sales, it doesn't bode well for their after-sales support. They don't seem to shit on large customers, just the small ones.
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