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DryBar Customer Described using racist term on written tab
Bree Tae to Drybar
December 17 at 5:31 PM · New York, NY ·
So I’m sitting in my chair, relaxing, excited to get my hair blown out for my nursing school pinning ceremony tomorrow. A great day to be expected. However, I look over and see this. “Client: Briana, Description: Chinky eyes.” ??? I’m sorry, what? I was the ONLY customer waiting with my friend and rather than describe me by my hair that was in a bun or by my black jacket or as a girl with a friend, I was described as a girl with chinky eyes. I have never in my life been so appalled. I’m sure I would not have been described as such if I was not Asian. All of my hard work and successes simply came down to a girl with “chinky eyes.” I’m sorry, is this not Drybar? An establishment that considers itself an upscale establishment? Since when is it okay to describe your paying customers as something so racist? When I confronted the “bartender” (girl who works at the front desk) regarding this, she could not understand why it was an issue and why it was highly inappropriate to write such a description. She tried to make me feel somewhat better by saying she had chinky eyes too. I’m quite disgusted by this experience, especially the night before a day of celebration for all my accomplishments in nursing school. I demand a call from corporate regarding this incident as I will not let racism be silenced.
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https://people.com/style/drybar-employee-fired-used-racist-term-to-refer-to-customer/
Drybar founder Alli Webb apologized in a statement that was shared on her Instagram account and the official Drybar account, noting that the stylist was fired.
“There was recently an unacceptable issue in one of our shops where a stylist described a client in a completely inappropriate way,” the statement said. “We sincerely apologize for the hurt this has caused. We do not tolerate racism. The employee was immediately terminated, and we are committed to working harder on improving our training to ensure this does not happen again.”