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SHRED

(28,136 posts) Tue Aug 6, 2019, 12:27 PM Aug 2019

Love my cell phone carrier

Link to tweet

3 replies

= new reply since forum marked as read

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Love my cell phone carrier (Original Post) SHRED Aug 2019 OP

Funny - cilla4progress Aug 2019 #1

Sorry to hear that SHRED Aug 2019 #2

I used it so infrequently, balances were low, and cilla4progress Aug 2019 #3

cilla4progress

(24,725 posts)

1. Funny -

Reply to SHRED (Original post)

Tue Aug 6, 2019, 12:37 PM

Aug 2019

I've been with them for 15 years. In a big fight with them now! They quit sending me bills, then turned me into collection! I filed a complaint with my state attorney general. Waiting for the outcome.

Good luck!

SHRED

(28,136 posts)

2. Sorry to hear that

Reply to cilla4progress (Reply #1)

Tue Aug 6, 2019, 12:43 PM

Aug 2019

Weren't you alarmed at the first missed bill?
Did you call them then?

I have autopay set up. No problems.

Sorry to hear this.

cilla4progress

(24,725 posts)

3. I used it so infrequently, balances were low, and

Reply to SHRED (Reply #2)

Tue Aug 6, 2019, 01:49 PM

Aug 2019

I would pay only every 3 or so months. I didn't notice missed bills because I wasn't receiving them! They have my contact info - I receive their promotional emails (on issues). They just quit emailing me bills and I didn't notice.

They've been complete dicks to deal with on this.

You can't send a customer to collection without billing them. Thus my consumer complaint.

Feels like their management changed. Very incompetent.

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