I've been on hold for over 90 minutes with Carnival

[FreeState]

We are supposed to take a trip next month with my elderly parents. Obviously we aren’t going to take the risk. You would think they could implement a call you back system given their resources. They sent us a PDF in an email that looked like spam on Friday saying we can move the the dates for free. I’m really appalled by how bad their response has been.

Any tips on actually getting through to an operator?

[dhol82]

1. Sorry, haven't a clue.

Did you use a travel agent? If so, call them.
Otherwise, hold on.

[FreeState]

2. Thanks - unfortunately I used their website

I don’t think they anticipated this in fairness to them, but it’s still very odd.

[dhol82]

3. I feel your pain.

Sadly, in this problem, we have few options.
At least any air plans can be redone.

[Ms. Toad]

5. Can you use the manage your cruise options on their site? n/t

[FreeState]

9. No because I'm already checked in

You can check in two months in advanced (table assignments for dinner for groups)

[Ms. Toad]

11. Never been on a cruise -

so I wouldn't know.

[GP6971]

6. Read this on CNN

It's allowing you to reschedule your cruise with 100% credit within 12 to 24 months.

https://www.cnn.com/travel/article/cruise-line-credits-coronavirus/index.html

We are booked on Carnival late next month out of New Orleans so we're relived we can reschedule. Now only if Alaska Airlines will waive their fees.

[Farmer-Rick]

7. I heard they won't give you your money back just give you credit

For another cruise.

Smart move not to expose your family to the illnesses on those cruises.

[kimbutgar]

8. Carnival owns Princess cruises

This is a major public relations disaster and it could cripple the cruise industry.

[Under The Radar]

10. Cancel the trip get your money back

[CountAllVotes]

12. +1

Good advice and I agree!