Verizon quietly cancels at-home technician visits amid lockdown orders

[Yo_Mama_Been_Loggin]

Verizon, one of the largest internet service providers in the US, has quietly canceled installations and repairs for customers as a precaution "to keep our employees and customers safe."

Several people have written on Twitter that their in-person visits from technicians have been canceled, and others say they're being told appointments for installations are not available until November.

Information posted to Verizon's website has not helped to clarify the status of the company's in-person technician visits. On Tuesday morning, Verizon's webpage for coronavirus-related FAQs said that technicians "would not be able to enter your home or business to install new services or to do repair work." Shortly after, the website was changed to say that Verizon was "minimizing" in-home installation work.

A Verizon spokesperson told Business Insider the company was limiting in-home visits "to medical emergencies and critical installations."

Verizon is one of the largest internet service providers in the US, and provides Fios, broadband, and voice services to an estimated 25 million residences and 5.8 million businesses.

https://www.msn.com/en-us/money/companies/verizon-quietly-cancels-at-home-technician-visits-amid-lockdown-orders/ar-BB12hlCu?li=BBnbfcN

[napi21]

1. Sure glad I don't have Verizon service! I'm a very impsatient person when it comes to problems.

I have Spectrum cable service & NOW it has been working flawlessly. In past years there were some dizzies though. If I can't get the internet working the same day of the problem, I'm a very loud & irate customer. Too bad Verizon must have enough money & customers that they don't want to bother getting new ones and installing service.

[RhodeIslandOne]

2. No offense....

....but you do realize going into a stranger's home where you have no idea how they sanitize is pretty fucking dangerous right now?

[sweetloukillbot]

3. The company I work for is only doing work outside the house for residential customers

They will only access the network room for business customers.
All residential installations are being done by the customer - we're delivering the equipment and our tech support is talking them through the install.
All of our field techs are masked and gloved as well.

[PufPuf23]

4. When there is glitch in the internet or phone, I get very anxious. nt

[DURHAM D]

5. Also, if you have their mobile phone service you

can no longer walk-in to pay your bill. This just started here yesterday. Whole lot of people (mostly older) are really upset.

[tulipsandroses]

6. One of my clients works for a contractor for the cable company and he told me that they are only

working outside and work has slowed down. Its a nerve wracking time for everyone. Including cable installers. Having to go into someone's home and not know if they are infected. My client was having a lot of anxiety about it on top of losing a part of his income. Its one of the inconveniences that we have to deal with in this time. Hopefully if anyone has technical issues, it can be resolved from outside or over the phone.