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Tue Apr 28, 2020, 10:49 PM

Stimulus check. I do that program to check, it says, my information does not match what they have.

Has anyone had that comment? I put the infor in and says nope, not matching their information. Now, I moved since 2018. I do not have the same bank from 2018. I do file 2019 taxes with new information. I hear they stopped doing taxes to work on stimulus. My taxes were sent in on April 2 with Trubo and was my address, not my bank info.

Anything from anyone?

Who would I get a hold of with this? IRS does not have a telephone number.

Thanks for your help.

33 replies, 2033 views

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Reply Stimulus check. I do that program to check, it says, my information does not match what they have. (Original post)
LizBeth Apr 2020 OP
Me. Apr 2020 #1
LizBeth Apr 2020 #4
Me. Apr 2020 #8
LizBeth Apr 2020 #16
Me. Apr 2020 #24
LizBeth Apr 2020 #26
Me. Apr 2020 #27
LizBeth Apr 2020 #29
TalenaGor Apr 2020 #2
LizBeth Apr 2020 #5
Goodheart Apr 2020 #3
LizBeth Apr 2020 #7
Me. Apr 2020 #9
LizBeth Apr 2020 #17
Me. Apr 2020 #25
doc03 Apr 2020 #6
LizBeth Apr 2020 #12
doc03 Apr 2020 #23
3Hotdogs Apr 2020 #10
LizBeth Apr 2020 #13
ALBliberal Apr 2020 #11
sweetloukillbot Apr 2020 #14
LizBeth Apr 2020 #15
MontanaMama Apr 2020 #18
LizBeth Apr 2020 #19
MontanaMama Apr 2020 #20
LizBeth Apr 2020 #21
PCIntern Apr 2020 #28
RainCaster Apr 2020 #22
MontanaMama Apr 2020 #30
LizBeth Apr 2020 #31
WestLosAngelesGal Apr 2020 #32
LizBeth Apr 2020 #33

Response to LizBeth (Original post)

Tue Apr 28, 2020, 10:50 PM

1. Yes

I waited it out as it just wouldn't work but rec'd the money about a week later

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Response to Me. (Reply #1)

Tue Apr 28, 2020, 11:06 PM

4. So they told you they did not have same info, but you still got the money. Thank you. !!!

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Response to LizBeth (Reply #4)

Tue Apr 28, 2020, 11:20 PM

8. The Info Kept Getting Red Lined

and I could not proceed but the money arrived in my account a week later. If you're getting a check it could take longer.

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Response to Me. (Reply #8)

Tue Apr 28, 2020, 11:35 PM

16. Ok. When it was just tax I did not care. A couple days later everything changed and was like,

oh fuck. I should have put my bank stuff in for both.

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Response to LizBeth (Reply #16)

Wed Apr 29, 2020, 11:11 AM

24. If You Did A Tax Return & Had Girect Deposit

you don't have to do anything else

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Response to Me. (Reply #24)

Wed Apr 29, 2020, 12:56 PM

26. 2018 I had direct deposit at a bank I have since closed account. 2019 I had them send it by mail

but i have not received the refund yet. I was told they stopped doing the tax returns and set them to the side to work on this. So, my concern is they did not get my new information and tried to send it to my old account and that is why it is saying the information does not match because I have a new address too.

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Response to LizBeth (Reply #26)

Wed Apr 29, 2020, 01:40 PM

27. I Don't Know

but it seems they are very good at tracking info. I'd give it another week or so. I noticed here yesterday that there are still people who haven't rec'd checks yet.

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Response to Me. (Reply #27)

Wed Apr 29, 2020, 02:00 PM

29. Ya, I do not think I am going to have an alternative to wait and see. I understand they cannot be

reached thru phone.

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Response to LizBeth (Original post)

Tue Apr 28, 2020, 10:54 PM

2. if you look elsewhere on the site

there's a place where you can log in and look at all your past returns and then you can copy your AGI and other stuff directly from the data that they have on record

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Response to TalenaGor (Reply #2)

Tue Apr 28, 2020, 11:07 PM

5. Cool

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Response to LizBeth (Original post)

Tue Apr 28, 2020, 10:57 PM

3. I first entered my 2019 tax return information, and got the same message you did:

"information does not match."

The site told me that my 2019 return might not have been processed yet, and to use my 2018 return, instead.

When I did that everything worked fine. It ID's me correctly, asked me for my bank routing number, and a day later it told me when my payment would be direct deposited.

Are you certain you're using your correct Adjusted Gross Income amount?

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Response to Goodheart (Reply #3)

Tue Apr 28, 2020, 11:08 PM

7. The site I used asked for SS address, zip code and birth date. Nothing about income.

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Response to LizBeth (Reply #7)

Tue Apr 28, 2020, 11:22 PM

9. That Was It

and neither of our ss/birthdate matched

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Response to Me. (Reply #9)

Tue Apr 28, 2020, 11:36 PM

17. Right and both I very much know so I know I was not putting it in incorrectly. Then told me 3 times

I am outta there for 24 hours.

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Response to LizBeth (Reply #17)

Wed Apr 29, 2020, 11:13 AM

25. THe FAQ Section Said That Would Happen

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Response to LizBeth (Original post)

Tue Apr 28, 2020, 11:07 PM

6. I had that problem. It says if it won't go through your 2019 tax may not be

processed yet. So I used the information from my 2018 form and it went through.

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Response to doc03 (Reply #6)

Tue Apr 28, 2020, 11:28 PM

12. 2018 was an auto deposit with a bank account I no longer have. I will check with that address

though and see if that does it. But I need it sent here. I could put the new bank info in if I call it up. I will see. Thanks. Pain in the ass. Four weeks at trying to get unemployment and now this, lol. Nothing is easy.

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Response to LizBeth (Reply #12)

Wed Apr 29, 2020, 08:36 AM

23. Like with mine my 2018 return was with

the same bank that I have now. I didn't see anything about how to change your banking information. Good luck with that.

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Response to LizBeth (Original post)

Tue Apr 28, 2020, 11:23 PM

10. Wait a couple of weeks until they announce that everyone got their check.

If you didn't, call your congress critter's office.

If that doesn't work, there is supposed to be a question attached to your 1099 to ask if you received your payment. Proceed from there.

I know that isn't what you asked, but it is a back-up in case all else fails.

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Response to 3Hotdogs (Reply #10)

Tue Apr 28, 2020, 11:30 PM

13. Thanks for the information. I can get a hold of Markley, he he constantly communicating with us.

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Response to LizBeth (Original post)

Tue Apr 28, 2020, 11:24 PM

11. Your address must be spelled exactly like your

Tax return.

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Response to ALBliberal (Reply #11)

Tue Apr 28, 2020, 11:31 PM

14. I've also read that it goes through with All Caps when it doesn't normally

That may have been fixed by now though.

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Response to ALBliberal (Reply #11)

Tue Apr 28, 2020, 11:32 PM

15. My son did the turbo. He swears he has it right. I did get state. Maybe he spelled out drive.

I will try that. The only thing I can think that may be different, yet still be right. Thanks. I didn't have a space between my street and Dr and that held unemployment up.

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Response to LizBeth (Original post)

Tue Apr 28, 2020, 11:48 PM

18. I've had the same issue.

For 2 weeks, the site told me there was no info available. Then, over the weekend the message changed and it told me that I needed to enter my banking/tax return information. My 2019 return isnít yet complete...so I entered my 2018 information straight off of my 2018 tax return...now it says my information doesnít match their records. This is so frustrating. My banking information has been the same for 30 years so itís either my AGI or my refund from 2018 thatís the hang up. Both of those line items are on my 2018 return so I donít know why it isnít accepted on the website.

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Response to MontanaMama (Reply #18)

Wed Apr 29, 2020, 12:38 AM

19. Interesting. Thank you Montana. I appreciate the info. So maybe it is not about my

different bank and address. Maybe we will get it anyway. Appreciate it.

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Response to LizBeth (Reply #19)

Wed Apr 29, 2020, 12:41 AM

20. Me too...I'm glad you posted the OP.

Iím bookmarking it so I can check back to see if we get any other suggestions.

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Response to MontanaMama (Reply #20)

Wed Apr 29, 2020, 12:44 AM

21. Right. It sure was work getting the umemployment too. But I got that eventaully.

Now battling stimulus and tax refund.

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Response to MontanaMama (Reply #18)

Wed Apr 29, 2020, 01:41 PM

28. Exact same with me.

I know I got all the numbers and the address exactly right. My luck..

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Response to LizBeth (Original post)

Wed Apr 29, 2020, 01:32 AM

22. I got three different answers

The damn IRS has no clue. They are yet another inept part of the DFT administration

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Response to LizBeth (Original post)

Wed Apr 29, 2020, 03:28 PM

30. Update: I just got the IRS site to accept my info. Finally.

It seems the hang up was in the "amount of refund" box. I was owed a refund in 2018 but I chose to apply it to 2019 taxes because I knew I would owe that next year...so instead of entering the actual amount of the refund, my accountant recommended I enter $0 (just the zero, no $ sign) in that box since I didn't actually get a check for that amount and it went through!! I've been pulling my hair out over this.

The other recommendation from the accountant was to enter my address exactly as it was the tax form. I live on a "street" but my tax form did not note the word "street" or the abbreviation "st". So, my address is XXX Example Street, I entered XXX Example. No street or st.

I hope this helps somebody. I have really appreciated all of the suggestions and help.

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Response to MontanaMama (Reply #30)

Wed Apr 29, 2020, 03:56 PM

31. Wowsers. Lol. I know. It gets hard. K. My son did the turbo. I do not know the exact way he

entered address. But, I have a dentist appt soon. I will sit down with this tonight. I have a different address for 2018 and that might be what they are looking at. I had a different bank account. I had the tax dude do 2018. Thanks.

And it is still saying I am locked out because I did it too many times.

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Response to LizBeth (Original post)

Wed Apr 29, 2020, 03:58 PM

32. The address you enter has to exactly match

the address on your tax return. Copy and paste it from the tax return. Even a period out of place caused them to not recognize my information. Apparently, I put a period after St on my tax form and that was the issue that caused non-matching info. Good luck!

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Response to WestLosAngelesGal (Reply #32)

Wed Apr 29, 2020, 04:08 PM

33. Ok. That might be the issue. I can get exact off tx form for 2018. Then I need to find out

exactly from son for my 2019. I can try both. I will do that later. Thanks

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