There are some pretty awesome people in the world.

[catbyte]

I ordered a few things from Amazon that were supposed to be delivered today. I waited and waited but nothing. Then I get texts that they were delivered. I went downstairs. Nothing. Nip. Nada. Zilch. Bupkis. So I look on Amazon and there is a picture of my 3 boxes inside a building underneath mailboxes I've never seen before. Uh oh.

So I call Amazon Logistics to report the misdelivery. There's nothing they can do so they refunded my money because they don't know where it was delivered. (They couldn't contact the delivery driver?) Okay. So I'm about to reorder everything when someone pushes the buzzer to my apartment. I go downstairs and there's this wonderful man with my boxes. He lives in an apartment building kitty-corner to me and across the street. He said that he went to check his mail when he saw a guy starting to pick up my boxes. He noticed a strange apartment number on one of them and asked to see what the guy was carrying away. The guy dumped the boxes and fled.

So not only did this guy thwart a theft, he found my building and then delivered 3 fairly heavy boxes right upstairs to my door. I thanked him profusely and he just smiled a very angelic smile and told me to have a blessed day.

There are good people in the world.

[mercuryblues]

1. I hear you

there are some people in this world that would prefer point out the negatives in this. Ie; Amazon delivery messed up. Some guy tried to steal them, instead of the positive, which you focused on.

[SWBTATTReg]

2. How nice! Indeed, there are many people as such, I'd like to believe. Wonderful bit of good news

in these times. Thanks for sharing!

[EndlessWire]

3. Amazon

is having trouble with deliveries. I have never had so many failed deliveries. It is especially aggravating when you have waited over a month, and then suddenly they claim that it was delivered weeks ago, when it wasn't.

I ordered masks two months ago. The four parcels were never delivered, and every one of them said that they were delivered. When you speak to the seller, because Amazon insures that you do before bothering them, the seller shows you the delivery order, which shows it delivered. Well, of course it does...

I live in the country, where it has happened that the delivery driver can't find my address, so they drop the package on someone's porch. I have received several packages which were actually delivered by the home owner, which makes you very grateful for honest people. I always try to pay it forward, which is not always possible but it sets my mind into a good frame with an eye toward helping someone else through a bad time.

[spooky3]

4. I think they are having a particular problem with masks, and maybe it is because

you-know-who's minions are interfering.

I ordered masks in March (not N-95s) and when I received a notice about a week ago that they would be delayed further and that I should contact the seller. I did but Amazon responded to that email to say they were refunding my money. A friend who had done the same thing said he also waited a long time but was told just before they were to be delivered that he would receive a refund instead.

And, I recently was given clearance to order from Prime Fresh. Although the order was generally complete, the driver did not bother to knock, ring the bell, or send a text when the groceries arrived. If I hadn't been opening the door to check every 15 minutes or so, they would have been ruined before I was aware they had been delivered. Even UPS & USPS either knock or text once things have been delivered - when there is no urgency to get things into a refrigerator. So that's the last time I will order from Prime Fresh unless this pandemic gets even worse such that no one dares go out to the grocery store.

[EndlessWire]

29. Yeah, I didn't order N95s, either.

Still didn't receive them.

[KS Toronado]

5. So did you refund Amazon their money?

[Polybius]

6. Haha, this

I was thinking the same thing, hope the OP did the right thing.

[catbyte]

9. Does this satisfy you? I am not a thief.

[Polybius]

11. Very much so

I never said you were. I said I hope you did the right thing and you did.

[KS Toronado]

26. I admire you for doing the right thing as I was hoping you would....

In my experience with Amazon under unusual circumstances they tell people to keep their money and products for free, figured you'd be pleasantly surprised by contacting them.

[bhikkhu]

43. Nice. Not that Bezos needs the money, but I'd have done the same thing

It's how we define who we are, and how we're different from the guy who tried to steal the packages, and the billionaires. I've had a few situations where a bit of honesty costed me a few bucks, but I sleep well at night, and honesty has various other rewards.

[niyad]

51. I am so sorry that you got such a reaction to your wonderful encounter..

[catbyte]

12. And I also sent another email saying if it was too late to stop the refund, I asked for instructions

how to reverse it, not that I have to justify anything to you.

[Polybius]

14. You don't

The other poster brought it up before me. Also, Amazon might say to just forget about it, they are very good with customer service.

[USALiberal]

25. Lighten up. Nt

[spooky3]

30. There is no need to order another DUer to do anything.

[USALiberal]

33. You are ordering me, correct? Nt

[spooky3]

35. You are projecting. I am simply stating reality.

http://relationships911.org/imperfect-phrases-31-40/lighten-up-why-this-phrase-damages-relationships.html

[Demsrule86]

39. No one's business but yours. Ignore this sort of thing. I had no question that you

would do the right thing.

[catbyte]

42. Thank you, my friend. I was just so disappointed to get cynical, snarky replies to my post

insinuating that I would screw others. It was damned depressing. I get enough shit from MAGAts, I didn't think I'd get it here. Oh, well. Thanks again!

[niyad]

50. Nonya

[catbyte]

7. Actually, yes. I have an email into them right now. I don't expect anything for free.

[Rainbow Droid]

16. In my experience Amazon will not reverse a refund for any reason.

One time I bought an expensive yard/garden tool, a fairly pricey gasoline powered leafblower, for around 150 dollars. It wouldn't start or even attempt to start, and the pull-starter system was badly designed, causing injuries to my hands as well as my spouse who had also tried to start it. After several fruitless hours working on it, I was convinced it was defective, so I told Amazon about it. They refunded me and told me to do whatever I wanted with it, throw it away, give it away, or whatever. The next day I did manage to get it running and went back and told Amazon about it. I also told them that, despite the dangerous starter system and the fact it needed some extra labor to get running, the refund was not necessary and I could not in good conscience accept it because the item did actually function in the end. They said the refund was already in process, they could not stop it, and not to worry about it. They literally didn't care about the item itself, they only cared that I was satisfied with my experience on Amazon. Do you know the kind of loyalty that sort of thing builds in a customer? You simply can't put a price on it.

There have been probably around a dozen times over the years where I've had a similar experience with bad shipping or a defective item and Amazon made sure I was 100% satisfied with how the situation was resolved, usually giving me a full refund AND allowing me to keep/throw out the defective/damage item(s) at my discretion. Amazon values me as a customer and they never give me any grief over anything. I've never had a SINGLE bad experience with refunds or returns, that I can remember, that wasn't fixed to full satisfaction. Not once in 15 years. NEVER.

They always go above and beyond to make sure I am satisfied.

And that's the main reason Amazon is so huge now. The prices aren't the greatest, but the selection and customer service cannot be beaten, so I keep going back, as do so many others. I know if there is a problem, Amazon will fix it, and I will be satisfied.

[Roland99]

20. And Bezos ain't hurting

[Rainbow Droid]

21. I never said I liked Amazon as a company. I stopped shopping at Walmart over 10 years ago (ebay too)

but you pick your poison. There's no reasonable way for the modern consumer, in any country, to completely avoid all retail/economic giants. It simply can't be done.

Besides, in many cases the higher price you pay at a small business (if you can even find a decent one that also carries the product you are looking for) is for you to feel good about yourself or to feel like you're making a difference, both of which are illusory. The fact is the majority of such places usually get a significant portion (or all) of their inventory from one of the giants anyway, so you're paying extra to prop up an extra layer of retail and that is just dead end economics and not sustainable.

I buy direct whenever I can, and support small business whenever I truly feel it makes a difference, but neither of these options are available to me for most purchasing needs. I wish it were otherwise.

[MH1]

40. I think he should pay more taxes but I don't begrudge him his success.

As the other poster pointed out, Amazon has excellent customer service.

People use them because they are dependable.

Bezos built that. Sure, on top of the resources provided by this country and on cheaper labor than he ought to be able to get. But anyone else could have built something just as successful with the same resources - and they didn't. I give him credit for the smarts and energy to get it done.

Also I am fairly certain he is rock solid legally and: if the tax laws were changed, he would pay more taxes; if the labor laws were changed he would treat his workers accordingly better; if minimum wage were raised he would pay his workers more.

He ain't no hero but his villainy, if one calls it that, is all about just using the laws that WE have failed to improve.

Oh and Trump hates him so he can't be ALL bad.

[spooky3]

32. I did have one experience where I think the employee

was not following Amazon protocol. I had ordered a certain type of lightbulbs, and they sent the wrong items. I applied for a return and exchange, packed them up and took them to UPS.

Then the SECOND package also contained the wrong items. This time, packing it up would have been more of a pain, because they came in a big box with other things I ordered, so I would have had to find a smaller sturdy box and enough packing materials to ensure they wouldn’t break.

I contacted Amazon and told them I would not pay for the lightbulbs, nor would I send them back. The Amazon rep grilled me as to why I wouldn’t do this. I think he should have simply said, “we understand, and sorry for the multiple errors and time it has already taken, and that you still don’t have the right things.” Eventually a supervisor agreed to credit my account and let me keep them, although I don’t know if they will ever be used.

This was the only bad experience I’ve had IIRC.

[Rainbow Droid]

44. Escalate if you get any trouble whatsoever. Every time I've escalated the problem vanished.

[spooky3]

45. Good to know. The supervisor took care of this one. But I do order a lot from

Amazon so surely there will future situations.

[Rainbow Droid]

46. I have several significant complaints about Amazon: Counterfeits, shady vendors, price gouging,

the way they treat their employees, shady pricing policies (especially how they change the price based on who they think is viewing the page), and poor quality targeted advertising that interferes with and detracts from the shopping experience, to name a few.

But because I am always satisfied with shopping there I keep going back.

I tried to switch away from Amazon last year and found that it was simply unfeasible.

All other options have bigger problems and none care about customer satisfaction like Amazon.

Like I said, you pick your poison...

edit: You can get around several of the problems listed above by using Camelcamelcamel and Fakespot. I use both on every order I make with Amazon, and have for almost 10 years.

[niyad]

49. Nonya

[Aussie105]

13. Deliveries from Amazon?

Shouldn't the delivery driver ring the doorbell, wait for you to answer, and confirm your name and that on the packages match?

I've had deliveries dumped on my doorstep - not from Amazon - without a bell ring even though I was home, when the delivery instructions called for a signature.
Not the norm here though.

Open to theft and mis deliveries otherwise.

[MH1]

41. Nope, they don't wait for you to answer

That isn't a problem where I live. I guess it could be a problem for others. But they have this thing called "Amazon locker" where you can have your package delivered to a place that hosts that and go pick it up there - for free. If I lived in a dicey neighborhood I would use that. (well, they HAD it ... don't know if they're doing that now. I never had to use it but would consider it for something small and really expensive)

[George II]

15. What's going on in the world today is bringing out the best in people, which we all thought....

....existed anyway.

Unfortunately, it's also bringing out the worst, too, but thankfully they're greatly outweighed by the good.

Really nice story, thanks!

[ProudProgressiveNow]

17. KR NT

[Demonaut]

18. that's awesome but angelic smile, no mask?

[catbyte]

22. He took it off as he was walking out the front door and I was upstairs. We were a good 25' apart.

[Stonepounder]

19. I've had extremely good service from Amazon.

We have four very noisy small dogs. Anyone comes to the gate, the start barking. It is an excited, come be our friend bark, but not all folks speak doggrel. Many delivery folks know our dogs, walk right in, keeping the dogs from getting out, knock on the door and play with the dogs till we get there. But the ones from Amazon are always different folks for each delivery and some of them are nervous about barking dogs.

So, within about 5 minutes of delivery I get a email saying my order has been delivered and a picture of exactly where the package was left. Normally tucked between the gate and the fence, or just on the inside of the gate. The one time they screwed up, I got the email without pic. I called Amazon, they looked it up, told me they couldn't tell me exactly where it was, but that it looked to be within pretty close. I went outside, looked up and down the street and saw an Amazon box sitting on my next-door neighbor's steps. (We are casual friends and have been neighbors for 11 year, so I just walked over, picked up the box with my name on it and took it home.)

[catbyte]

23. I usually get good service, too, but this delivery was completely blown. I had no idea where

my boxes were by the picture. I've never been in that building.

[LisaM]

24. This is happening at my apartment building too.

People are reporting packages going to wrong apartments, one person found hers under a bush, it goes on and on. I suspect these are contract employees and they are overwhelmed. I don't use Amazon and order very little online, but I do read our apartment webpage, and the package drama is real. Amazon deliveries normally have to go to our office, because they don't guarantee the same delivery person the way UPS and FedEx and the Post Office do, but our office has been closed. Packages pile up, people don't answer the phones when the delivery people come, packages have been stolen (we're beginning to suspect people posing as delivery drivers are coming in to our building, even though you aren't supposed to let people in), and people are constantly reporting packages being rifled through and sometimes dragged over to the stairwells (most people use the elevator).

This stresses me out considerably. I don't like the thought of 50 people coming into our building to deliver packages probably every day, and the infection that they can bring with them. I don't like the idea of would-be thieves roaming our halls. I'm sure some of the stuff people are ordering is necessary, but it can't all be, and I think Amazon needs to deal with this. They need to have full-time paid drivers who get OT and are at least a little bit vetted. Right now it's like the Pony Express is galloping up and throwing packages at our building.

[Neema]

36. Google maps recently started telling people the common driveway to

our townhouse complex parking lot was a real road, and directions to our now house include turning down this "road". Our front door faces the street given in our address, not in the parking lot of the complex, so some delivery drivers get really confused when they discover they're in a parking lot and our address is nowhere to be seen. I only learned of this when a Lyft driver showed us the weird directions they got. We've lived here 9 years and never had this problem before.

Our UPS driver knows us so that's not a problem, but I've noticed a certain percentage of Amazon drivers get thrown off by this glitch. I see them wandering my courtyard fairly often. If I see them I call out and ask them what address they need and try to help them out. It's a pain in the ass.

Adding to the confusion is an apartment complex that was built just south of us on land that was formerly a large commercial parking lot behind an old Sears. So it got a new mailing address where there wasn't one before. Our mail ends up in their mail room all the time and vice versa. Ugh.

[catbyte]

37. Yikes! We have a real problem, too. My address is 1034, which would be fine but there are 6

entrances to our u-shaped building and every one of them has its own street address. So what should be 1028______________ Rd. for the entire building turns into a different street number over every doorway. I don't know what Einstein thought that one up. I always give very elaborate delivery instructions and it usually works, but not yesterday.

[Neema]

52. We have something similar

There are four buildings in our complex that form a square with a courtyard in the middle. All four have different street numbers, and ONE has a different street name. Three are listed the street running along the north side of the property and one is listed as the street running along the south side. The new apartment complex is also on that southern boundary street, which is why the mail is always getting swapped. To add to the confusion, our mailboxes are grouped together in the center courtyard, but packages are supposed to be delivered to our front doors.

[catbyte]

53. That's worse than my building.

I've spoken to other tenants and they're also confused because it's all one building. We can travel the entire building via the open basement which comes in handy when the closest washer/dryer is busy, but why different street addresses for one building?

Yours is especially bad what with a different street being brought into the mix. They must be descendants of the people who laid out one of the most confusing cities on the planet, Washington, D.C.

[PoindexterOglethorpe]

27. I wonder if right now Amazon has a whole lot of new and inexperienced drivers.

[lunatica]

28. Karma is just as powerful when it feels good

So the universe is doing a little payback to you for being the awesome person you are!

[BadGimp]

31. AMEN!

[trof]

34. Oh hell, make it 100 recs.

[Captain Zero]

38. I have to help out the Amazon drivers in my neighborhood all the time.

They are nice people but,,,,Most of them do not understand east/west, north south and block/house numbering and side of street even/odd numbering.

They are not quite ready for the postal test just yet.

[friend of m and j]

47. Catbyte; Are you sure it wasn't Joe Biden that delivered it to you?

That sounds like something he would do. I remember a video from a year or 2 ago showing him and some friends coming out of a building when he saw a homeless man setting on the steps of the adjoining building and he left his party and went over and sat down next to the man and talked to him for a while. Maybe gave him some money to buy some food or maybe just showing that someone cared.

Uncle Joe is a good man and will set an example for everyone after he is elected.

[niyad]

48. Oh, cat, how lovely.this is the first post I read today, so what a beautiful way to start the day.

Thank you so much. And blessings to that nice man.

Have a wonderful day. Be safe and well.