Where can I post this/send this so Comcast/Xfinity will see it????
Last edited Mon Oct 4, 2021, 08:38 PM - Edit history (2)
Yesterday we discovered that we had not phone, no internet, and no cable TV. All are supplied by Comcast/Xfinity. I finally talked with a real person who ran a bunch of tests and said that, because there was no connection with the modem (no light on the 3rd light bulb), the problem wouldn't be solved by switching at the modem. A technician would have to come out. I had to wait before I knew when I could schedule an appointment. I pleaded with her to let me skip the 15 minute reset signal that they always send. She assured me that my account would be marked "appointment pending."
Today I called on my cell.
1. I got a message telling me to press 1 if I wanted to purchase an array of services. Press 2 for anything else. I pressed 2 and got the same message. I cycled around 3 times this way before hanging up.
2. The next time I called the AI (artificial stupidity) asked me what was wrong. I said I wanted to schedule an appointment. It asked me what service I was having a problem with. I said "phone, internet, TV." It said, "let's start with your cable service." After yelling "Agent, agent, agent" for several minutes the recording said, "Thank you for contacting Xfinity" and hung up.
3. I called again, and after listening to sounds of keys being clicked and yelling "Agent, agent , agent," for maybe 10 minutes I was told that the wait time would be 15 to 20 minutes. That's when I plugged my phone into the recharge line and settled down to wait. I couldn't really read because every 1.4 minutes this #$%#$% lady spent a 30 seconds telling me how I could do all sorts of things at Xfinity.com. Who ever thought that would be a good thing for anyone???? I hung in there until my phone went beep, beep, and I lost the connection.
4. A little less than an hour later Xfinity called to see what my problem was. I told them I needed to schedule an appointment. They gave me a different number to call. I did. Same routine. I'm on hold for the third time, this time on a different phone.
= new reply since forum marked as read
like watching a movie of myself 
Maybe if you're working from an office, you can use your office line to call Xfinity?
This calls for resources outside your control. If a trusting friend will allow you to use their landline or their internet (desktop computer) perhaps it can be straightened out with Xfinity.
If not, your best bet is to find out where the nearest local office is. Hopefully they have one in your town or city. It probably means you'll have to go there and talk to someone in person. As angry and upset as you are, try to keep calm and get them to care about your problem. Bring them homemade cookies or something. They need to be motivated to help you, so anger and impatience won't work.
Good luck my friend!
Good luck!