Customers allege Hertz had them falsely arrested: "Just terrifying"

[Jilly_in_VA]

A bankruptcy court judge was set to hear arguments Thursday regarding claims filed by dozens of Hertz customers who say they were falsely arrested — and in some cases jailed — because the company reported the cars they had rented as stolen.

The car rental giant, which recently emerged from bankruptcy, insists virtually all of the claims are "meritless" and says they should not be allowed to proceed for various technical reasons.

One of the claimants, James Tolen, said a surprise traffic stop in Houston late last year turned into a frightening police encounter that made him fear for his life. After completing a project for one of the customers at his renovation company, Tolen was heading home Dec. 23 in a pickup truck rented from Hertz.

He and his fiancée, Krystal Carter, who is also a claimant, say they had rented from Hertz about a dozen times last year — but that didn't prevent him from being stopped by police for driving a car reported stolen by the company. Around 10 p.m. that night, police pulled him over and ordered him out of the car over a loudspeaker, telling him to lift his shirt and back up toward them.

"As I turn around, I see both officers train the guns on me," Tolen told CBS News' Consumer Investigative Correspondent Anna Werner.

https://www.cbsnews.com/news/hertz-customers-allege-false-arrests-lawsuit/
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Another reason to hate Hertz

[Ferrets are Cool]

1. "As I turn around, I see both officers train the guns on me"

and the cops that would pull guns on a suspect for "THIS" reason.

[ProfessorGAC]

2. Agreed!

Their instinct was to draw weapons over a car theft call.
Ridiculous!

[getagrip_already]

4. a felony stop always goes to guns drawn.....

It's pretty universal. Doesn't matter if you are a witless senior or a soccer mom.

[Alexander Of Assyria]

6. More guns than people in America...wouldn't you?

On a felony arrest?

[Pepsidog]

3. I rented a car from Enterprise years ago and extended my rental for a couple of months. They

had my credit card and weekly took a hefty sum out for the rental. One day I get a call that they were going to call the police and report the car stolen. Not a good look for a criminal defense lawyer so I took the car back. Most states have law regarding theft by failure to make the required disposition like any rentals, library books etc.

[Farmer-Rick]

5. Wow, makes me want to

Never rent a car again.

Geez, corporate America not even afraid of losing customers by making fake police reports against the very people who keep them in business. So typical of corporations gone wild.

[Brainfodder]

9. Real problem I see, a corporation made zero effort to call you on cell or text in 2021?

Instead right to worst case scenario.

[Claire Oh Nette]

7. Turo.

It's Car bnb.

used it for a week in Southern California. HALF the rate of car rental, and smooth.

Worth a look for short term rentals. Not sure about months on end.

[Yo_Mama_Been_Loggin]

8. There's one to avoid.

[BradAllison]

10. Was it OJ?

Dated reference. Like older than 1994.

[IronLionZion]

11. This worries me as a contractor

as I've had multi-week and multi-month rentals from Enterprise. Thankfully I call them each week to extend it without them calling the police on me. Damn.

The story in the OP sounds like Hertz reported it stolen, then got it back, then rented it out to this person without updating police on the situation.