Pentagon Blames UnitedHealth for Failures Under Contract
http://www.bloomberg.com/news/2013-05-03/pentagon-blames-unitedhealth-for-failures-under-contract.html
The Pentagon rebuked UnitedHealth (UNH) Group Inc., the nations largest insurer, after military families began experiencing long delays getting medical-care referrals from the company.
The backlogs occurred almost as soon as Minnetonka, Minnesota-based UnitedHealth took over a contract, valued as much as $20.5 billion, from TriWest Healthcare Alliance Corp. It assumed responsibility on April 1 for the western region of the militarys health-care system, known as Tricare.
UnitedHealths failure to meet contractor requirements has prevented a large number of beneficiaries in one Tricare health plan from obtaining timely access to specialty care, Jonathan Woodson, assistant secretary of defense for health affairs, said in a memo yesterday to other military leaders.
Woodson, calling the situation extraordinary, said the Pentagon stepped in to grant a temporary waiver so the plans members in the western region could get specialty care without UnitedHealths authorization and not incur penalties.