Wal-Mart Uses Wristbands to Deter Holiday Shopper Melees
http://www.bloomberg.com/news/2013-11-28/wal-mart-uses-wristbands-to-deter-holiday-shopper-melees.html
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Crowd Management
The Occupational Safety & Health Administration cited the company for inadequate crowd management, and in May, 2009, said the worker died of asphyxiation after he was knocked to the ground and trampled by a crowd of about 2,000 shoppers who surged into the store for a Blitz Friday sale.
OSHA found that the stores employees were exposed to being crushed by the crowd due to the stores failure to implement reasonable and effective crowd management principles. Employees didnt receive the necessary training and tools to safely manage the large crowd of shoppers, the administration found.
Wal-Mart was fined $7,000, the maximum penalty allowed under the law, OSHA said at the time. Wal-Mart denied any wrongdoing and has appealed the citation to the Occupational Safety and Health Review Commission, an independent federal agency. The commission hasnt issued a decision on the case.
Wal-Mart Wristbands
In recent years, Wal-Mart worked with crowd management experts and devised plans to address how shoppers flow through and out of its stores, Randy Hargrove, a company spokesman, said in an e-mail. Last year, the chain began offering a One-Hour Guarantee that allows shoppers who are inside a store within one hour of a sales event to buy a given item and take it home that day or before Christmas, he said.