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Related: Editorials & Other Articles, Issue Forums, Alliance Forums, Region ForumsInsurance agents feeling left out of Obamacare
When insurance agent Kelly Fristoe recently spent 30 minutes helping a client pick a mid-level health plan and the federal marketplace website froze, he called the government's hotline and tried to finish the application. But the operator refused to credit Fristoe as an agent on the application, meaning he wouldn't get the commission or be listed as the follow-up contact if his client needed help again later.
The Wichita Falls, Texas, insurance agent is one of many brokers around the country finding frustration as they try to help customers navigate the Affordable Care Act's marketplaces while earning the commissions they've long built their businesses around. Some insurers and insurance agents are calling on President Barack Obama's administration to allow them to bypass HealthCare.gov and enroll consumers directly amid growing complaints about problems with enrollment information generated from the website.
The so-called `back-end' problems could mean that consumers who think they've successfully signed up for a health plan, may find themselves unable to access their coverage come January. The problems include enrollment information that's rendered practically useless by errors, duplication or garbles. Efforts to fix the issues are underway.
Nearly 70,000 agents and brokers have been certified nationwide to sell health insurance on the federal exchange. Many say they could be the troubled health law's best ambassadors with the potential to boost lackluster enrollment figuresonly about 27,000 had enrolled via the federal website nationwide in the first month. But instead, many agents said they're continually met by obstacles.
The Wichita Falls, Texas, insurance agent is one of many brokers around the country finding frustration as they try to help customers navigate the Affordable Care Act's marketplaces while earning the commissions they've long built their businesses around. Some insurers and insurance agents are calling on President Barack Obama's administration to allow them to bypass HealthCare.gov and enroll consumers directly amid growing complaints about problems with enrollment information generated from the website.
The so-called `back-end' problems could mean that consumers who think they've successfully signed up for a health plan, may find themselves unable to access their coverage come January. The problems include enrollment information that's rendered practically useless by errors, duplication or garbles. Efforts to fix the issues are underway.
Nearly 70,000 agents and brokers have been certified nationwide to sell health insurance on the federal exchange. Many say they could be the troubled health law's best ambassadors with the potential to boost lackluster enrollment figuresonly about 27,000 had enrolled via the federal website nationwide in the first month. But instead, many agents said they're continually met by obstacles.
http://www.cnbc.com/id/101255736
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Insurance agents feeling left out of Obamacare (Original Post)
FarCenter
Dec 2013
OP
Cracklin Charlie
(12,904 posts)1. I don't get it.
Are we supposed to feel sorry for the agents?
Somehow, after being sold terribly expensive policies that, when we tried to use them, were threatened as being not payable for some reason or other, I am having a real hard time trying to have sympathy for the poor widdle agents.
dionysus
(26,467 posts)2. oh, you've regurgitated another anti ACA article. congrats. nt