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MineralMan

(146,286 posts)
Thu Jan 2, 2014, 01:29 PM Jan 2014

Airport Delay at the Fresno Airport - Outraged Passenger

Some years ago, I had occasion to fly from Fresno, CA to Las Vegas. At the time, there were no direct flights to Las Vegas from the city where I lived, so I drove to Fresno to catch the flight. I was on my way to a convention in LV. When I got to the gate at the Fresno airport, I found that the flight had been delayed, and settled in to wait for it.

When I sat down, I could see, through the window, that there was a plane at the gate, one of those twin engine turboprop commuter planes that were in common use at the time. Part of the cowling had been removed from the starboard engine. Aha! Repairs were being made, and a crew of mechanics were on the job. Oh, well, I thought. We'll get there a bit late. Frustrating, of course, since I had planned to attend a press party in Las Vegas later that afternoon.

But, my thoughts were cut short as a man approached the gate desk and started ranting at the woman who was the gate agent. He was an older guy, in a business suit, and was railing at the poor woman in a loud, angry voice. He was telling her how important a person he was and that he had an important meeting in Las Vegas with a client, and that he COULD NOT BE DELAYED!!!11! He went on and on, and the poor gate agent kept trying to politely mollify this Type A Asshole. He continued to berate her.

After a few minutes of his haranguing, I had enough of it. He was harshing my mellow badly, and I wasn't happy about that. My frustration with my own delay was replaced by a more intense frustration with the moron at the counter. So, I got up, walked up to the counter, and tapped this guy on the shoulder. When I had his attention, I asked him to step away from the counter with me. I walked him to a window, and pointed out to him that the cowling was off the starboard engine and showed him that mechanics were busy making some sort of repair. I asked him if he really wanted to fly to Las Vegas in an aircraft that was in need of repairs.

Then, I pointedly explained that he was being an asshole to the person at the gate counter and that I would very much appreciate it if he took a seat and shut the fuck up. He did that. I resumed my own seat, and glanced over at the counter, where the gate agent mouthed "Thank you" silently in my direction.

Stuff happens. Planes get delayed. The gate agent can't repair the plane. The gate agent may not even know why there is a delay. The gate agent is there to check your boarding pass and see that only ticketed passengers get on the plane when it is ready to board. The gate agent is a low-paid employee who cannot make the plane fly if it is broken.

Please be nice to the gate agent. Thanks.

13 replies = new reply since forum marked as read
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MineralMan

(146,286 posts)
5. OK. I'm glad you agree. nt
Thu Jan 2, 2014, 01:36 PM
Jan 2014

Parallel posts are very common on DU. They're a way of discussing a general issue in a new thread.

Again, thanks for your reply and for kicking the thread.

 

jberryhill

(62,444 posts)
4. What really torques me on maintenance delays...
Thu Jan 2, 2014, 01:35 PM
Jan 2014

...are the people who would apparently rather take off on an improperly-maintained aircraft.

My first reaction to a maintenance delay is to think, "Take your time, and make sure it's fixed."

Same deal with crew problems... "Don't wake up the drunk guy to get him to rush into the cockpit."

MineralMan

(146,286 posts)
6. I think people often don't think things through.
Thu Jan 2, 2014, 01:37 PM
Jan 2014

They're so focused on their own priorities that they ignore everything else. Sometimes, a little reminder is needed. The gate agent isn't really allowed to say much.

hedgehog

(36,286 posts)
7. The low paid person whom the customer sees does not
Thu Jan 2, 2014, 01:38 PM
Jan 2014

set policy - that's done by the 1 percenter at the top! We need to show more solidarity with people in service positions!

MineralMan

(146,286 posts)
9. Exactly. Before starting in on a rant aimed at
Thu Jan 2, 2014, 01:41 PM
Jan 2014

some customer service person, it's good to ask whether that person can really do anything about the situation. I see people yelling at supermarket checkers about the price of groceries, too. I doubt that the checkers have anything to do with setting prices, somehow.

 

snooper2

(30,151 posts)
10. I used to fly 5-6 different cities a week...now maybe once every couple months
Thu Jan 2, 2014, 01:44 PM
Jan 2014

You know what you do when your flight is delayed? Go to the bar and pay way to much for some beer and shots LOL



Here is what came back from the alert on your OP FYI-


REASON FOR ALERT:

This post is disruptive, hurtful, rude, insensitive, over-the-top, or otherwise inappropriate.

ALERTER'S COMMENTS:

Incredibly rude, poster having a hard time at an airport and this mineral man dude who does nothing but dig in clay looking for andesite and diorite has to make a post mocking the poor sap. This is what makes DU suck. I mean really, come on, there is only so much bandwidth on the Internet and now a big chunk of it is taken up by this drivel. Please vote to hide so DU doesn't suck!


You served on a randomly-selected Jury of DU members which reviewed this post. The review was completed at Thu Jan 2, 2014, 11:33 AM, and the Jury voted 3-3 to LEAVE IT.

Juror #1 voted to LEAVE IT ALONE and said: I had to think about this post long and hard, then I thought about diamonds. Voting to leave it because some day mineral man will come to my house and help me dig!
Juror #2 voted to HIDE IT and said: He is really being a meanie!
Juror #3 voted to LEAVE IT ALONE and said: No explanation given
Juror #4 voted to LEAVE IT ALONE and said: Maybe the dumbest alert I have seen this month. I get called to jury duty for this crap. Damn at least give me a gender war thread or something! I want to get somebody banned on the 6th!
Juror #5 voted to HIDE IT and said: voted to hide since he spelled two words wrong
Juror #6 voted to HIDE IT and said: I hate airports, I was in an airport once and these fucking assholes made me take my shoes off and run them through some machine. Then they took my 3K dollar laptop and turned the the damn thing on! Then this obese dude came over and groped my balls. This is bullshit, no airport stories allowed on DU. Voting to HIDE.

Siwsan

(26,259 posts)
11. I was in a similar situation, on a transatlantic flight from Detroit/Toronto to London
Thu Jan 2, 2014, 01:46 PM
Jan 2014

The flight had left Detroit late, due to maintenance issues. We got to Toronto and the issue (something with the reverse thrusters, as I recall) happened, again. A couple was loudly complaining, non stop, from Detroit to Toronto. The woman said she had back problems, and insisted on sprawling on the floor of the plane, her feet sticking out into the aisle, and arguing with the flight crew when they told her to get back into her seat. Complete nightmare couple. So, when they announced the flight was delayed, for repairs, and BA would be putting us up, over night, in Toronto, this couple when nuts.

I finally had enough and said just about the same thing you said to the angry man. If they wanted to fly across the Atlantic in a defective plane, that's their business. I valued my life a little higher, and wanted to live to enjoy my holiday. And I was loud enough for anyone near to hear, and got a lot of support from other passengers.

We got to London a day late, but I have to say that British Airways wined and dined us in a lovely hotel, and could not have been more accommodating.

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