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Related: Editorials & Other Articles, Issue Forums, Alliance Forums, Region ForumsUnited Airlines... Punks!
So I'm sitting here in my hotel in Charlottesville, Virginia, trying to print my boarding passes so I don't have to mess around with checking in at the ticket counter in a few hours -- I want to be able to just head straight to my gate without having to trek clear across the entire fucking airport.
Turns out the pieces of shit just completed their merger with Continental Airlines, so their whole user database just got converted, so my old MileagePlus frequent flier number no longer works. (This must have happened within the past 5 days, because everything worked fine on Wednesday.)
While I can still access my United account via e-mail, I need access to a printer to print off the boarding passes. Only place I can do that is at the hotel's business center, but they have a bunch of questionable software installed on it, I don't trust that no spyware or keyloggers aren't installed on there, so I don't feel comfortable logging into my e-mail from there.
So I called their toll-free customer service number to find out what my new user name is and I've been on hold for over 15 minutes due to "higher than expected call volume over the past few days." Due to the merger, no doubt. These dumb-asses obviously didn't think this thing through very well. It's the same story whenever one big corporation gets bought out by another -- customer service goes straight to hell.
CORPORATE BASTARDS!! Some day I will own my own plane so I don't have to put up with this bullshit every time I want to fly somewhere.
zipplewrath
(16,646 posts)Create a junk email account, and have your boarding pass sent to it. The log into that account on the hotel machine and print it out. If you are worried about your frequent flier account, change it as soon as you have access to a safer computer.
Scuba
(53,475 posts)Evasporque
(2,133 posts)You will be strip searched.
Snake Alchemist
(3,318 posts)You have access to a computer, but you don't trust it? Then why not rant about the hotel rather than the airline. I can't stand flying on any American carrier for a myriad of reasons, but this rant is a little hollow.
Turbineguy
(37,291 posts)when I tried to send Continental a text message I discovered my smartphone has an obscenity filter. I was fucked!
Snake Alchemist
(3,318 posts)Turbineguy
(37,291 posts)asp.
Thanks for pointing that out.
snooper2
(30,151 posts)LoL
Bluenorthwest
(45,319 posts)I did alright. Many did not. A large majority of passengers on my last leg did not get their luggage. A few of us did. It was hell out there, I tell you.