Comcast Keeps Customer on Hold Until It Closes to Avoid Canceling His Service

[n2doc]

The hits just keep coming for Comcast. It was bad enough when Ryan Block recorded the infamous customer service call from hell and when another Comcast customer showed how Comcast would only refund bogus charges to his account after he revealed to them that he’d recorded a phone call with a rep who explicitly said the charges wouldn’t apply. Now Comcast is having to deal with yet another instance of embarrassingly bad service: A customer who tried to cancel his account and was promptly put on hold for three-and-a-half hours until Comcast’s customer retention offices had closed for the day.

The customer in question, YouTube user Aaron Spain, decided to take a video of his experience once he hit his third hour of Comcast customer service captivity. He held his phone up to the camera that showed he had indeed been on the phone with Comcast’s phone number (1-800-266-2278, a.k.a., 1-800-COMCAST) for three hours. He took a separate phone at around 10:30 p.m. and tried to give Comcast a call using a different line. After going through the usual endless parade of menu options, he finally reached the one that let him cancel all his services… only to receive a message saying that the customer retention department’s office had closed for the day.

more

https://www.yahoo.com/tech/comcast-keeps-customer-on-hold-until-it-closes-to-avoid-94637033299.html

[kysrsoze]

1. The Time-Warner merger will result in more of this

Comcast is the absolute worst toward their customers.

[BainsBane]

2. Two other options

Bring your equipment into a Comcast store and tell them you are done.

Don't pay your bill until they disconnect.

[Lars39]

3. We just did that. We're going geezer and getting an antenna.

[Curmudgeoness]

11. Oh my.

I didn't know I was a geezer.

Well, maybe I did.

And I have never looked back. The selection sometimes sucks, but I don't pay attention to much TV anyways. It seems to be background noise while I read here.

[Lars39]

12. We watch Netflix for entertainment and weather on the TV.

Read the net for news. Been making geezer jokes with my husband for a while now.

[Curmudgeoness]

13. When you get old enough,

geezer is a way of live. I embrace it.

[Digit]

14. This geezer wants to know which geezer antenna you went with

I am done with cable.
I am about to tear out my hair from the commercials.

[Lars39]

16. We haven't decided which one to get yet.

We just turned in all the equipment yesterday. I'll let you know which one when we order it.

[tammywammy]

17. This is what I have

http://www.amazon.com/gp/aw/d/B00DIFIO8E/ref=mp_s_a_1_2?qid=1407980280&sr=8-2&pi=SY200_QL40

Plus I use a Roku3 for NetFlix, Hulu Plus and my Amazon Prime account. I also use it for PBS, the Smithsonian channel, etc. Love it.

[Digit]

18. I love my Roku

I think it will be relatively easy to get rid of cable.
The one thing I wonder about is weather emergencies and things I may need in real time.

[tammywammy]

19. That's why I have the antenna.

I watch the local news in the morning while getting ready for work. And it'll work for weather emergencies.

[bigwillq]

4. I think I am the only person in America that likes Comcast

Never had a serious issue with their service, and never had an issue with their customer service.

I like Comcast, mainly because I am familiar with the channels. I know the numbers by heart without having to look at a guide or anything. LOL I dislike when I sleep at my buddy's house. He has direct TV (which sucks, imo) and I never know any of the channels. I have to use my TV Guide App.

[DavidDvorkin]

5. Not the only one

I'm another.

[bigwillq]

6. Cheers!

[ecstatic]

7. How often do you deal with their customer service?

They have the best overall package because of their monopoly with free on-demand channels, etc.... but the honeymoon ends when the introductory offer expires and you look at the bill. For years I had "no issues" until I noticed my autopayment for cable and internet was $225/month!! Then came their so called "upgrades" to internet, etc. That's when the nightmare began. Unreliable service, terrible customer service, crazy bills... It's hard to believe, but the reps do retaliate against customers who complain or try to cancel. Anyone who successfully cancels should study their final bills for outrageous "add ons."

Also, do not let children play with your remote control. It literally takes 2 or 3 clicks of the big colorful (baby-bait) button to order a movie on demand. All that being said, I still have their internet.

[bigwillq]

9. Not often.

Last edited Thu Aug 14, 2014, 12:37 AM - Edit history (1)

Never really needed to, but when I have, it's been fine.

[Capt. Obvious]

15. Same

When I had to cancel, I called and they told to just show up at the nearest location with equipment. Done and done no problem.

AT&T on the other hand was a nightmare similar to these viral phone calls. I stayed on for hours and they kept trying to trick me into re-upping. I finally got canceled and they sent me one final bill for the month after my cancellation. I just paid it - I've fought those out of principle and pretty much lose every time... when I finally give up after multiple bill collectors have come and I end up paying more to make it stop.

I didn't fuck around when I canceled my next phone service - gave my details to my new carrier and they took care of everything. Not only that, I got a rebate from my old carrier instead of bill for unused service.

[Rex]

8. Comcast seems to be following the GOP game plan.

Piss everyone off and still keep their business by blatant and unethical practices.

[Gidney N Cloyd]

10. I'll have to cancel soon due to moving. Luckily their regional office is near my work.