General Discussion

AndreaCG

(2,331 posts) Thu Nov 13, 2014, 07:34 PM Nov 2014

I think my iPhone 5 picked up a virus

I accidentally opened a junk mail and now every page on my browser has an ad for ESPN's website. It won't let me X out of it and stays on even after I click on it. Any suggestions? I plan to upgrade to the 6 but want to wait until I've paid off some bills. Thanks.

6 replies

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I think my iPhone 5 picked up a virus (Original Post) AndreaCG Nov 2014 OP

Did you power it off? Indydem Nov 2014 #1

Thanks! AndreaCG Nov 2014 #5

I've heard Apple products are impervious to viruses, especially iPads and iPhones. Happyhippychick Nov 2014 #2

Try a reset shenmue Nov 2014 #3

iBola? pinboy3niner Nov 2014 #4

Try going to Settings->Privacy->Advertising, Nye Bevan Nov 2014 #6

Indydem

(2,642 posts)

1. Did you power it off?

Reply to AndreaCG (Original post)

Thu Nov 13, 2014, 07:35 PM

Nov 2014

Close all of your browser windows and shut it off.

AndreaCG

(2,331 posts)

5. Thanks!

Reply to Indydem (Reply #1)

Thu Nov 13, 2014, 07:54 PM

Nov 2014

That cleared it up

Happyhippychick

(8,379 posts)

2. I've heard Apple products are impervious to viruses, especially iPads and iPhones.

Reply to AndreaCG (Original post)

Thu Nov 13, 2014, 07:43 PM

Nov 2014

shenmue

(38,506 posts)

3. Try a reset

Reply to AndreaCG (Original post)

Thu Nov 13, 2014, 07:50 PM

Nov 2014

Power button and circle button at the same time, until the screen goes blank and then the apple shows up.

pinboy3niner

(53,339 posts)

4. iBola?

Reply to AndreaCG (Original post)

Thu Nov 13, 2014, 07:52 PM

Nov 2014

Nye Bevan

(25,406 posts)

6. Try going to Settings->Privacy->Advertising,

Reply to AndreaCG (Original post)

Thu Nov 13, 2014, 07:57 PM

Nov 2014

then turn on "Limit Ad Tracking" if it is not on already. Then click "Reset Advertising Identifier".

In Settings->Safari, make sure that "Do Not Track" is turned on and that "Block Cookies" is not set to "Always Allow".

Then power down and power back up, and see if that helps.

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