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Thu Nov 13, 2014, 07:34 PM

I think my iPhone 5 picked up a virus

I accidentally opened a junk mail and now every page on my browser has an ad for ESPN's website. It won't let me X out of it and stays on even after I click on it. Any suggestions? I plan to upgrade to the 6 but want to wait until I've paid off some bills. Thanks.

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Arrow 6 replies Author Time Post
Reply I think my iPhone 5 picked up a virus (Original post)
AndreaCG Nov 2014 OP
Indydem Nov 2014 #1
AndreaCG Nov 2014 #5
Happyhippychick Nov 2014 #2
shenmue Nov 2014 #3
pinboy3niner Nov 2014 #4
Nye Bevan Nov 2014 #6

Response to AndreaCG (Original post)

Thu Nov 13, 2014, 07:35 PM

1. Did you power it off?

 

Close all of your browser windows and shut it off.

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Response to Indydem (Reply #1)

Thu Nov 13, 2014, 07:54 PM

5. Thanks!

That cleared it up

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Response to AndreaCG (Original post)

Thu Nov 13, 2014, 07:43 PM

2. I've heard Apple products are impervious to viruses, especially iPads and iPhones.

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Response to AndreaCG (Original post)

Thu Nov 13, 2014, 07:50 PM

3. Try a reset

Power button and circle button at the same time, until the screen goes blank and then the apple shows up.

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Response to AndreaCG (Original post)

Thu Nov 13, 2014, 07:52 PM

4. iBola?




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Response to AndreaCG (Original post)

Thu Nov 13, 2014, 07:57 PM

6. Try going to Settings->Privacy->Advertising,

then turn on "Limit Ad Tracking" if it is not on already. Then click "Reset Advertising Identifier".

In Settings->Safari, make sure that "Do Not Track" is turned on and that "Block Cookies" is not set to "Always Allow".

Then power down and power back up, and see if that helps.

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