The RS UVA story: what did UVA do wrong?

[Recursion]

So, going to the part of the story that RS isn't backing away from, I read it again and realized I had been misremembering it. Here's what was reported:

When Jackie finished talking, Eramo comforted her, then calmly laid out her options. If Jackie wished, she could file a criminal complaint with police. Or, if Jackie preferred to keep the matter within the university, she had two choices. She could file a complaint with the school's Sexual Misconduct Board, to be decided in a "formal resolution" with a jury of students and faculty, and a dean as judge. Or Jackie could choose an "informal resolution," in which Jackie could simply face her attackers in Eramo's presence and tell them how she felt; Eramo could then issue a directive to the men, such as suggesting counseling. Eramo presented each option to Jackie neutrally, giving each equal weight. She assured Jackie there was no pressure – whatever happened next was entirely her choice.

So, if that's wrong (and the whole emphasis of the piece seems to be that that was wrong), what's wrong with it, and what should Eramo have done instead? (Erdley's complaint a bit later is that they are trying to silence Jackie, but none of the three options are "just forget about it and don't say anything".)

[NYC_SKP]

1. I'm posting a link to the story here:

http://www.rollingstone.com/culture/features/a-rape-on-campus-20141119

[Recursion]

2. Thank you (nt)