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Sat Dec 20, 2014, 08:09 PM

Kmart Ruins Christmas By Canceling Layaway Orders, Holding Onto Refunds

There’s an unhappy wind blowing toward Kmart right now, and it’s coming from the direction of disgruntled customers who say that after the retailer notified them of a Dec. 14 deadline to pay off layaway balances in order to have their items delivered by Christmas, the retailer has been canceling orders left and right, saying items are “out of stock.” Not only that, but some shoppers say they’ve been told their refunds won’t arrive until after it’s too late to buy new Christmas presents to replace the canceled layaway items.
http://consumerist.com/2014/12/16/kmart-ruins-christmas-by-canceling-layaway-orders-holding-onto-refunds/

An update is here:
Kmart Apologizes For Layaway Debacle, Says Some Cancellations Were “Inadvertent”
http://consumerist.com/2014/12/17/kmart-apologizes-for-layaway-debacle-says-some-cancellations-were-inadvertent/

My heart goes out to cash strapped families who have no other funds to make up the lost items.

Seems as if Sears is trying to run itself into the ground...
maybe all those store locations have a high real estate value?

12 replies, 1769 views

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Arrow 12 replies Author Time Post
Reply Kmart Ruins Christmas By Canceling Layaway Orders, Holding Onto Refunds (Original post)
dixiegrrrrl Dec 2014 OP
LiberalElite Dec 2014 #1
demigoddess Dec 2014 #4
OffWithTheirHeads Dec 2014 #7
Ilsa Dec 2014 #2
hughee99 Dec 2014 #12
Atman Dec 2014 #3
dixiegrrrrl Dec 2014 #5
Omaha Steve Dec 2014 #6
Sen. Walter Sobchak Dec 2014 #8
Generic Other Dec 2014 #9
JonLP24 Dec 2014 #10
dixiegrrrrl Dec 2014 #11

Response to dixiegrrrrl (Original post)

Sat Dec 20, 2014, 08:13 PM

1. IMO the worst thing for Sears

was merging with K-Mart.

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Response to LiberalElite (Reply #1)

Sat Dec 20, 2014, 08:27 PM

4. it is the guy running the whole shebang

an Ayn Randian from what I have read.

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Response to demigoddess (Reply #4)

Sat Dec 20, 2014, 09:41 PM

7. Which is why I stopped shopping there.

 

And the list grows longer. Pretty much, I just don't shop at chains anymore. Not retail, not food.

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Response to dixiegrrrrl (Original post)

Sat Dec 20, 2014, 08:14 PM

2. Should be on Fux News: "Why does KMart hate Xmas?" nt

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Response to Ilsa (Reply #2)

Sun Dec 21, 2014, 02:31 AM

12. They don't hate Xmas, they just don't like the poor.

Fux news can respect that.

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Response to dixiegrrrrl (Original post)

Sat Dec 20, 2014, 08:19 PM

3. How could a lawaway item be out of stock?

While I've never purchased anything on layaway, I thought the whole idea was that the physical merchandise was tagged and set aside for you while you made weekly or monthly payments on it. So instead, KMart took customers money, earned interest off of it, but never actually had the merchandise available? Seems beyond "inadvertent." Seems more like outright fraud.

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Response to Atman (Reply #3)

Sat Dec 20, 2014, 08:33 PM

5. You will notice the article said that only online orders suffered, not in store orders.

It is obvious that the goods on layaway for online shoppers were in a warehouse somewhere...or supposed to be.

The winners of the situation were those who had their orders canceled AFTER the items arrived at their homes.

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Response to dixiegrrrrl (Original post)

Sat Dec 20, 2014, 08:48 PM

6. Somebody lost their job over this


I'm sure at least one if not more.

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Response to dixiegrrrrl (Original post)

Sat Dec 20, 2014, 09:55 PM

8. Layaway is still a thing?

 

What year is it?

Most retailers ditched layaway in the mid-80's.

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Response to Sen. Walter Sobchak (Reply #8)

Sat Dec 20, 2014, 10:35 PM

9. A new phenomenon

the return of lay-away because so many with no way to qualify for credit cards.

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Response to Sen. Walter Sobchak (Reply #8)

Sat Dec 20, 2014, 10:39 PM

10. I've noticed Wal*Mart has recently brought back layaway as well

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Response to Sen. Walter Sobchak (Reply #8)

Sun Dec 21, 2014, 01:22 AM

11. I am surprised K-Mart is still a thing. n/t

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