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Related: Editorials & Other Articles, Issue Forums, Alliance Forums, Region ForumsSen. Bill Nelson - standing for FL consumers
Many telecom and cable companies are taking Sen. Bill Nelsons advice and crediting their customers affected by Hurricane Irma for service outages as well as waiving late fees and extending billing periods.
As we begin the recovery process, its important that consumers not be saddled with late fees and other unnecessary costsparticularly those without the means to deal with such costs,Nelson wrote in a letter to the leaders of nine companies.
Its not clear if Nelson got exactly what he wanted from all of them rebates for service interruptions and the imposition of a 60-day moratorium on late fees and other penalties. But most of the companies have replied to Nelson with plans to address customer needs in some fashion.
AT&T is waiving data overage charges for customers in the Sunshine State and has extended its payment dates. Verizon is giving an extra three gigabytes of data to prepaid customers, waiving late fees for all subscribers and deploying mobile Verizon stores to areas of the state hit the hardest.
http://news.wjct.org/post/telecom-companies-heed-sen-bill-nelson-s-call-credit-customers-outages
kerry-is-my-prez
(8,133 posts)Cable. Just got internet a few minutes ago.
mcar
(42,210 posts)This will help a bit.
Hope you are fully online again soon.
Best_man23
(4,890 posts)It took nearly a week each time before I got cell service back.
Those two storms were nothing to Irma.