Family kicked off flight after daughter with autism deemed ‘disruptive’
Source: http://www.msnbc.com
An Oregon mom has filed a complaint against United Airlines after it removed her and her family from a flight because it said her 15-year-old daughter, who has autism, had become disruptive.
The woman, Dr. Donna Beegle of Tigard, Oregon a prominent advocate for anti-poverty programs who frequently consults with state and federal government agencies was returning home with her family from a trip to Walt Disney World last week when her daughter Juliette became agitated because she was hungry during a layover in Houston, Beegle said.
Beegle said that after she persuaded a flight attendant to give her daughter some hot food, Juliette had calmed down and was quietly watching a movie when the next thing we hear is were doing an emergency landing in Salt Lake City, Beegle told NBC station KGW of Portland, Oregon. We have a passenger on board with a behavior issue.
Police officers boarded the plane and escorted the entire family off, Beegle told the station. As a mom it ripped my heart out, she said. I was shaking.
Read more: http://www.msnbc.com/msnbc/family-kicked-flight-after-daughter-autism-deemed-disruptive
https://www.facebook.com/United?rf=110807358940261
if you'd like to share your opinion with United
MADem
(135,425 posts)Flight attendants do not go out of their way to be assholes. I know there are some people who might think otherwise, but I know a few of 'em, and they work hard and have endured a shitload of paycuts over the years.
Also, pilots don't divert planes on a whim.
I don't buy the "poverty" line, either, that this woman is throwing out as part of her rationale. This particular situation had nothing to do with poverty at all--they were coming back from a Disney holiday, something poor people can't even dream of--so why throw that word into the "defense" in an atttempt to distract?
Sometimes, what is normal to a parent who deals with it every day is very disruptive and even frightening to people who aren't familiar with behaviors. If the kid was flailing, kicking, scratching and screeching, that is a problem. When those behaviors are acted out in VERY close quarters, such as an airplane, it can be a difficult scenario for crew.
Not going to crucify them without hearing much, much more about this....
skepticscott
(13,029 posts)Did the daughter calm down after eating something while they were on the ground, and did she remain calm until they landed again, or did she become disruptive again after they took off? It isn't clear. If the former, and if the airline took precautions only because they were afraid she MIGHT become disruptive again, why did they take off again in the first place with them on board instead of asking them to leave during the layover?
And yes, the mother throwing the "poverty" card out there was a bit strange, since that had nothing to do with the situation.
RufusTFirefly
(8,812 posts)She merely made a connection between the predicaments that people in poverty and children with special needs share. Given that fighting poverty is both her passion and her occupation, that seems quite natural.
"The parallels between special needs and poverty are striking in that both are causes for judgment, misunderstanding and mistreatment."
As someone close to a child with special needs, I'm frankly appalled at the insensitivity of many of this thread's posts.
skepticscott
(13,029 posts)She could have left any mention of "poverty" out of her statement completely, since no poverty is involved in this case, and simply said "Special needs are causes for judgment, misunderstanding and mistreatment." As indeed they are. Not sure why extra emphasis was needed.
And what specific statements do you find "appalling" and "insensitive"?
RufusTFirefly
(8,812 posts)One of the best ways to increase our sense of empathy (sorely lacking on this thread) is by exploring the commonality between superficially disparate groups.
In the corrosive us. vs. them atmosphere of DU, I can see how this would be a difficult concept.
I should be angry, but instead I'm deeply disillusioned and discouraged by the sheer callousness of some people.
skepticscott
(13,029 posts)As noted previously, no "poverty" is involved here, so your analogy falls flat. No one has accused her of playing the "autism" card, now have they? If they had, you might have a point.
And since you conspicuously dodged the question, I'll ask it again: What specific statements in this thread do you find "appalling" and "insensitive"? Or "callous", "corrosive" or unempathetic (since you've seen fit to add those to your list of accusations). Can you back up any of those? Because frankly, making false accusations against other posters just for the sake of being outraged does nothing to improve the atmosphere of DU.
RufusTFirefly
(8,812 posts)Suddenly, with a physical handicap he had a deeper appreciation for the predicaments of those who had an economic handicap.
The autistic girl's mother grew up in poverty.
Perhaps she recognized echoes in the way her daughter was treated with what she herself experienced growing up.
As for appalling, callous, and insensitive, I think the posts speak for themselves. It would be like trying to explain a joke to someone who doesn't get it.
Have a wonderful day.
skepticscott
(13,029 posts)Your failure (again) to back up your rather ugly accusations with a single example does, however. No explaining was requested, just a direct quote of the statements. It's not like you'd have to look that far or work that hard to cite the examples you've allegedly read here.
Obviously you can't, and have chosen more lame hand-waving instead of retracting your false accusations.
Have a nice day.
deurbano
(2,894 posts)<<I don't buy the "poverty" line, either, that this woman is throwing out as part of her rationale. This particular situation had nothing to do with poverty at all--they were coming back from a Disney holiday, something poor people can't eve
n dream of--so why throw that word into the "defense" in an attempt to distract?>>
<<And yes, the mother throwing the "poverty" card out there was a bit strange, since that had nothing to do with the situation.>>
Read the mothers back story, and read what she actually wrote on Facebook. She is not using poverty as a "rationale." Her reference to poverty is not a line" or a card that deserves to be disparaged, and the statement about poverty was taken from a long Facebook posting on her personal page that has MANY, MANY postings about poverty because that is her history (very poor) and her current focus (day job and avocation). Accusing her of using the reference to poverty as a distraction is just an insulting and groundless accusation against someone unknown to anyone commenting. I don't even understand the basis for this criticism of her. Is the allegation that she is saying she deserves extra credit for working against poverty, and so her kid should get a pass? (Because that's not what she's saying; please actually read her whole post.)
When I used to bring speakers with disabilities into San Francisco Schools to provide education on disability issues, they FREQUENTLY made the connection between disabilities and other conditions leading to stereotyping and discrimination including poverty.
skepticscott
(13,029 posts)When you're asked to point out specific posts to back up your claim, but instead of doing that (which would have been ridiculously easy to do if the claim were valid, btw), you respond by saying, I don't have to, the posts speak for themselves, or, I'm not going to bother, because you just wouldn't get it, that's lame hand-waving, not an answer.
And no one has accused her of using "poverty" as a "rationale". Try again.
deurbano
(2,894 posts)Last edited Mon May 11, 2015, 11:05 PM - Edit history (1)
I thought your response to that poster was... impolite. I provided two of the specific examples you were requesting to back up the claim of "insensitive" (etc.) posts, since I agree with the other poster. Now that I have done that, your only reply to the "specific posts" you requested is:
<<And no one has accused her of using "poverty" as a "rationale". Try again.>>
I made my case just fine. And the mother was accused of using poverty as a "rationale" in the very first response to the OP. Just reread what I wrote. If am misunderstanding what you meant by <<And yes, the mother throwing the "poverty" card out there was a bit strange, since that had nothing to do with the situation>> (or when you reiterated in a subsequent post that the mother had thrown the "poverty card" , then inform me... politely... of exactly what I am misunderstanding.
As I asked before: What is the allegation against her? Is it that she is referencing her anti-poverty work to manipulate public opinion in her favor? Or... do you think she is actually claiming to be poor (still)? Or, do you and others not agree with her point that people with disabilities and people living in poverty both face ignorance, stereotypes, barriers, discrimination, prejudice, etc.? Or, is it that even though her poverty reference was towards the end of a very long post on her personal Facebook page filled with anti-poverty references (since that's such a focus of her life and work), you feel it's irrelevant, thus "strange"? Or...?
People with disabilities and families with kids with disabilities can deal with a lot of crap (ignorance, stereotypes, barriers, discrimination, prejudice, lack of accommodations etc.) on a daily basis, and traveling (not at home where we can retreat from all that) can be extra stressful and draining. A little understanding, flexibility, compassion and accommodation go a long way.
deurbano
(2,894 posts)She says many other things, and then she makes the connection between attitudes about people in poverty and people with special needs... since the comparison is compelling to her (and to me, for that matter), given that anti-poverty work is her day job, and the forum was her personal Facebook page. (Which MSNBC quoted.) Her Facebook page is filled with references to poverty.
She has a very interesting and inspiring back story. She grew up in poverty, dropped out of school at 15 and later returned to school in her mid-20s with much mentoring and support. Issues of poverty have been a lifetime experience for her, so why shouldn't she make that connection?
deurbano
(2,894 posts)And United!!! Geez. My daughter, who is quadriplegic, has flown back to Washington, DC (and around our home state of California and to other states) many times for her advocacy work (including flying back East to join President Obama onstage at a press conference on behalf of domestic workers)... and United has always been the worst at dealing with accommodations in a timely manner (even though we make her needs explicit ahead of time and arrive early), and this has resulted in delayed flights (with our family seeming like the cause of the delay to other passengers, even though it was really United not having its act together) and even missed flights (which can be a nightmare when you need accessible transportation from the airport---which has been booked for much earlier)... so my default position is to assume United is in the wrong. (Not necessarily the flight attendants, although the first class one seemed extremely unhelpful if things took place as described.) We took a family trip to the UK four years ago... again on United (the cheapest flight that was nonstop)... and again, the flight was delayed because United "forgot" my daughter needed an aisle chair (or something)... so we had to load last (when you have someone in a wheelchair, it's generally easier for everyone concerned if you load early)... and of course, there was no place in any nearby compartment for our stuff... but the worst was the pilot was apologizing to the other passengers for the delay, saying that the plane would be able to leave when they finished loading a wheelchair into the baggage area! (Disembarking had its own issues...)
RufusTFirefly
(8,812 posts)This thread has left a very bad taste in my mouth. Your post is reassuring.
Sending good vibes to you and your family in the hopes of a more compassionate world.
deurbano
(2,894 posts)This is rather disheartening.
RufusTFirefly
(8,812 posts)There are oceans and rivers enough to cross
Enough to last until the end of time
What the world needs now is love, sweet love
It's the only thing that there's just too little of
What the world needs now is love, sweet love
No, not just for some but for everyone
It costs a lot of money (as much as $100K) to divert a plane and make an emergency landing. Airlines don't do it lightly.
cstanleytech
(26,236 posts)can only afford to do it once in a blue moon.
MADem
(135,425 posts)Of course, there's not a lot of members of my family who fall in the "Wheeeeeee-Magic Kingdom" demographic, but even if I put aside some dough, saved up, watched the expenses and purposefully saved for such an adventure and found myself well fixed to be hauling three or four enthused young relations down there, I don't think I would get enough bang for the buck to make it worth my while.
I'd rather take the money and go to Jamaica or Puerto Rico...or Jamaica AND Puerto Rico! There's real history and great weather down that way!
cstanleytech
(26,236 posts)the closest I will probably ever get to anywhere like Washington DC or the grand canyon is by way of google earth.
PersonNumber503602
(1,134 posts)Keep entering sweepstakes until you win an RV.
Sorry for butting into the conversation you two are having, but I've always been envious of people who seem to always travelling to far-flung lands. What really confuses me is how some of them do it despite having poor to moderate paying jobs. Travelling is either way cheaper than I think, or they are just really good at saving money by eating ramen for every meal.
Hekate
(90,556 posts)There's more here than meets the eye.
MADem
(135,425 posts)She changed her story a few times. If I had to put down money on a bet re: who to back, I'd have to back the flight crew. I think the teen ager who is afflicted with the condition is absolutely FAULTLESS, mind you, but this mother stood up and threatened the crew, basically. For someone who is a writer and -- gee-- has a new book coming out, such a convenient coincidence -- I'm rather surprised that she could express herself so inarticulately that her words about her kid could conceivably be taken as a threat (and I took them that way, based on HER words). We've also not heard Word One from Dad, who was on the flight as well but doesn't seem to want to contribute his version to the circus surrounding this imbroglio. She claims that her daughter was kicked off the plane 'because she has autism' but in actual fact, the family was removed because of the MOTHER's behavior.
I've traveled with people in wheelchairs with other special needs, to include "personal items" and medications and restricted diets. I am a relentless planner so if there's no delay or plane cancellation I can usually manage pretty well. Even at that, I tend to bring extra of everything, so I can muddle through. I know all about getting there early, pre-boarding (and doing it quickly as one can manage) and doing a gate check of a chair or assistive device. I don't expect the flight crew to have medications or "special" things handy for my travel companion(s), and I don't expect first class amenities and services when I book coach seats. I know some airline personnel can be shits, but I don't think that was the case in this instance. I also know that flight crew can and do go above and beyond to help people out and can be very kind, especially if they're spoken to like humans and not servant-robots. They're not stupid--they've seen all sorts of people, all sorts of conditions, and they aren't easily shocked or put off by differences. They aren't going to get mad at a kid for "having autism." They might get concerned if a passenger, in essence, threatens that the child will go off the page if the flight crew doesn't "hop to" and accommodate her needs.
I have to wonder if the mother has gotten first class accommodations in coach previously, and simply expected them, or if this is a publicity stunt for the book at the expense of the child. I just don't know. I can understand being tired, and maybe needing some respite, but this isn't a new circumstance and that family has traveled a great deal before--it's not like they were rubes in the air (Platinum Club? Heck, I'm not even in the "Plastic Club!" and didn't know what to expect in terms of service while sitting in coach. Bring food the kid likes (apparently salty snacks are a hit, and the parents didn't have any--how hard is that?). Food thermoses are great and they could buy some chow in the concourse along the gate area right before boarding and shove it in one of those things, and voila--hot food. The flight crew did heat up the sandwich they had, but she didn't want that, and the mother started demanding "rice" from the first class meals. I mean, come on. That's not how it's done. But ya know what? You can buy fully cooked cups of shelf-stable rice in the supermarket--with the appropriate container (a metal or pyrex cup) they could have heated up that for her, no trouble.
This is a post Nahn-Wun-Wun world, and people are on edge when they fly. Add to that there isn't a lot of room in coach, everyone feels like a sardine slammed into an uncomfortable seat, and most people just try to Zen into their own little world and get through it. When someone causes drama and starts berating the flight crew and challenging their authority, that can be upsetting and it's never a good idea. I think the crew may have anticipated that there would be a Next Demand and they just weren't going to be kept on tenterhooks. The captain, at the end of the day, made the decision, and I think he or she made the right one. It's not the kid who was the problem--it was the parent.
Hekate
(90,556 posts)You speak from experience, and you read the mother's blog too. Let the rest of the folks continue with the jumping up and down on the flight crew, but I'm with you.
bigworld
(1,807 posts)The woman realized only when she got on the plane that she had forgotten to give her daughter a meal -- admitting that hunger is one of the triggers that sets her off. Then she said to the attendant that if her daughter didn't get a hot meal, she was liable to get out of control and scratch and hurt someone.
United did get her the meal, but the pilot -- I think -- is legally obligated to land the plane if there's a threat made by one of the passengers.
Maybe he overreacted by landing the plane, but this woman -- who coincidentally has a book coming out -- has no grounds to sue United. IMHO.
skepticscott
(13,029 posts)after the fact to promote a book, she wasn't the one who originally made this into a news story by deciding to divert the plane, nor is she likely to have been able to arrange that.
But yes, if she is as experienced in traveling with her daughter as she claims, not keeping on top of meals for her is a rather glaring oversight. Though from the way I read the story, the daughter became agitated during the layover, which one would take to mean while the plane was on the ground. Again, the facts are far from clear.
Sgt Preston
(133 posts)Anyone can sue anyone for anything. Maybe she won't win. But you don't need "grounds" to sue. Just allegations. That's how the rotten civil system works.
deurbano
(2,894 posts)Given my family's experience with United, I think more training is warranted.
warrant46
(2,205 posts)Safety trumps every thing else.
As in make a few comments to a Flight attdt and see what happens when the cuffs are slapped on.
bigworld
(1,807 posts)If he or she deems a comment or a passenger to be threatening it is the pilot's right to disallow that passenger.
warrant46
(2,205 posts)Coventina
(27,057 posts)I have family members with autism, and know what a struggle it is.
I also have close friends who are flight attendants, and I know how much abuse they take on a daily basis.
phylny
(8,368 posts)An adult woman with some sort of difference, possibly autism (I work with kids in the spectrum, so I am familiar) became very upset after we hit some turbulence. No one batted an eye, her aide worked in calming her down and it took about 15 minutes until we landed for her to relax, stop yelling, and stop banging again.
I know the situation might not be remotely similar but my husband and I and our fellow passengers did nothing more to escalate the situation, no one complained, and no planes were diverted - fortunately!
LisaL
(44,972 posts)phylny
(8,368 posts)rocktivity
(44,572 posts)Exactly how agitated did she become? And if she was that disruptive, why was she allowed to be on the plane to begin with? From Mrs. Beegle's Facebook page:
I asked the flight attendant if she had any hot food (Juliette will not eat cold food and had refused her dinner prior to the flight)...
Well, then, it was Mrs. Beegle's fault for deciding to fly her autistic child on an empty stomach, and perhaps she could have arranged for a special meal to be available beforehand. And I think it's very odd that there's not a single word describing her daughter's agitation -- was she merely noisy, clearly beyond parental control, or potentially violent?
rocktivity
deurbano
(2,894 posts)They had the daughter's favorite snacks. But this time those foods did not do the trick, for whatever reason.
LisaL
(44,972 posts)deurbano
(2,894 posts)rocktivity
(44,572 posts)They shouldn't be flying her anywhere without access to hot meals from either themselves or the airlines. People with conditions like diabetes and food allergies have to make such pre-arrangements.
rocktivity
deurbano
(2,894 posts)Demeter
(85,373 posts)I resent every single negative comment on this page.
The Mother is God? She's supposed to fix everything, prevent everything, all by herself, or not fly?
She told the airline staff what she needed, they gave it to her, and then they threw the family off the plane for no good reason?
Where does it end? Deplaning crying babies? There's a LOT of people with this kind of disability--literally, they are not able to present "normal". All you people with hearts the size and capacity of teaspoons...I hope you get to be on the receiving end of such generosity and compassion, real soon.
I speak for all tired moms of the neurologically different. Get a clue!
RufusTFirefly
(8,812 posts)Restoring my flagging faith in humanity, one post at a time.
deurbano
(2,894 posts)LisaL
(44,972 posts)deurbano
(2,894 posts)LisaL
(44,972 posts)mopinko
(69,990 posts)sounds like this woman did everything she could BEFORE getting on the plane, then kept trying afterward as well.
i guess every person who is "not normal" is subject to harassment these days both by authorities and social media.
to you. i know how hard it can be.
harun
(11,348 posts)I can barely stand the whole process healthy.
deurbano
(2,894 posts)unless more facts emerge to prove it innocent.
The family is not suing for money, but for better training for United personnel... and I know from experience that more training is needed in dealing with passengers with disabilities.
rock
(13,218 posts)You know, because of 'disruptiveness'.
Coventina
(27,057 posts)A threat of violence had been made, if the teen wasn't able to be calmed.
As I said upthread, I am reserving judgment on this case until more facts are known, but I can see where there might have been a reason for concern.
If the teen had injured another passenger, that would cause big problems for all involved.
A screaming baby, no matter how annoying, is not a violent teen.
rock
(13,218 posts)Of course, it may be me that's humor-challenged and I'm not as funny as I thought. In any case, I am not reserving judgment as flight attendants are very prone to bullying. I'm going to assume more of the same. And so my humor was meant to be a dig. If the story ultimately yields information countering this, I will change my mind.
Coventina
(27,057 posts)I rarely fly, as I hate it under the best of conditions.
PersonNumber503602
(1,134 posts)I like totally recommend that for everyone.
Coventina
(27,057 posts)Do you mind buying me one?
PersonNumber503602
(1,134 posts)Coventina
(27,057 posts)rock
(13,218 posts)deurbano
(2,894 posts)I'll assume more of the same unless additional information counters that assumption.
bigworld
(1,807 posts)She told the flight attendant that if her daughter did not get a hot meal from first class, (a meal that mother forgot to get before boarding the flight) someone would get hurt. That is a threat.
Butterbean
(1,014 posts)yardwork
(61,538 posts)Based entirely on the mother's description of what happened, I side with the airline unless other information comes forth and changes my mind. The mother herself writes that she warned the attendant that her daughter was going to "melt down and scratch" if she didn't get a hot meal from first class immediately. I would assume that it is standard procedure for the airline attendants to report such a threat to the pilot. Given the liability issues involved, I'm not surprised that the pilot decided to interrupt the flight so that passenger threatening violence could be escorted off.
The mother goes on to state that she stood up and began shouting on the plane. Really? Post-9/11, airlines take this kind of thing very seriously.
I see the daughter as completely innocent and actually a victim of her parents' lack of planning for her needs, and her mother's foolish behavior. Another poster - who has an autistic child - pointed out in another thread that this whole thing may have been a way for the mom to point out the difference between first class and economy class service. The mother is a national spokesperson for poverty issues and has a forthcoming book.