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demmiblue

(36,833 posts)
Thu May 24, 2018, 01:15 PM May 2018

Woman says her Amazon device recorded private conversation, sent it out to random contact

Source: KIRO 7 (CBS-affiliated)

A Portland family contacted Amazon to investigate after they say a private conversation in their home was recorded by Amazon's Alexa -- the voice-controlled smart speaker -- and that the recorded audio was sent to the phone of a random person in Seattle, who was in the family’s contact list.

"My husband and I would joke and say I'd bet these devices are listening to what we're saying," said Danielle, who did not want us to use her last name.

Every room in her family home was wired with the Amazon devices to control her home's heat, lights and security system.

But Danielle said two weeks ago their love for Alexa changed with an alarming phone call. "The person on the other line said, 'unplug your Alexa devices right now,'" she said. "'You're being hacked.'"

Read more: https://www.kiro7.com/news/local/woman-says-her-amazon-device-recorded-private-conversation-sent-it-out-to-random-contact/755507974

40 replies = new reply since forum marked as read
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Woman says her Amazon device recorded private conversation, sent it out to random contact (Original Post) demmiblue May 2018 OP
She probably misstated a number and it dialed; prob not actually recorded. . . . nt Bernardo de La Paz May 2018 #1
It was a recording, it is in the article. Cal Carpenter May 2018 #7
Every room in her house was wired with Amazon devices.... LisaM May 2018 #2
Duh lady, what did she expect! Lol. appalachiablue May 2018 #14
Surprise, surprise grumpyduck May 2018 #3
+1. I don't get mass fascination for an increasingly invasive technology... appalachiablue May 2018 #13
I feel the same but can think of only one situation in which it could really help, mahina May 2018 #21
That's justified for sure. A relative has one of those Life Alert call devices appalachiablue May 2018 #23
One my Mom's neighbors has one of those Life Alert buttons csziggy May 2018 #32
I love it! Unintended party, and she must be a nice lady I bet. appalachiablue May 2018 #33
She's a real nice lady and very socialble csziggy May 2018 #34
Good for her, I sensed she must be a people liker with all those officials appalachiablue May 2018 #37
I grew up with a sibling who couldn't stand to go a day without an event csziggy May 2018 #38
I Have A Smart TV ProfessorGAC May 2018 #17
We do tend to rationalize the arbitrary limits we personally place on technology. LanternWaste May 2018 #18
Meaning What? ProfessorGAC May 2018 #20
Bingo. paleotn May 2018 #29
alexa heard something that sounded like " call so and so...." Mine answers the tv all the time. samnsara May 2018 #4
Ours will come on at least 2-3 times per day with things it thinks we said... cbdo2007 May 2018 #5
Geez, people are going to have to... HopeAgain May 2018 #6
Imagine, they also might even have to unlock the front door themselves. n/t RKP5637 May 2018 #16
Most Americans don't consume enough calories to perform such tasks dalton99a May 2018 #19
Right now its a bug. Next year it will be a feature you'll pay extra for and cannot opt out of. marble falls May 2018 #8
Creeped out yet? Amazon/Lennar Team Up to Build Smart Homes Wwcd May 2018 #9
Kind of Orwellian... paleotn May 2018 #30
you can mute it. Javaman May 2018 #10
"My husband and I would joke and say I'd bet these devices are listening to what we're saying" ToxMarz May 2018 #11
"oops". n/t PoliticAverse May 2018 #12
This instantly brought to mind an old episode of the Dick Van Dyke show... LisaM May 2018 #15
A lot of people must have these things Politicub May 2018 #22
I can't believe Amazon isn't refunding her purchase price. thesquanderer May 2018 #24
1984 FirstLight May 2018 #25
Alexa knows all about you. Yavin4 May 2018 #26
I know this is a hate on smart speaker thread and... wcmagumba May 2018 #27
I wish that all use was this benign. LisaM May 2018 #28
I can see that it has value in limited situations FakeNoose May 2018 #31
Amazon says it's "extremely rare" that your Echo will record your conversations .99center May 2018 #35
Well that's reassuring... HopeAgain May 2018 #36
suuuuurrrrre bdtrppr6 May 2018 #39
We have Alexa the original, the Alexa show, and two dots. Mostly so I can listen to music demtenjeep May 2018 #40

grumpyduck

(6,231 posts)
3. Surprise, surprise
Thu May 24, 2018, 01:22 PM
May 2018

I told my other half the other night that I don't ever want to see one of these, or a smart TV, in the house. We've lived without them for over sixty years and we can survive without them.

appalachiablue

(41,113 posts)
13. +1. I don't get mass fascination for an increasingly invasive technology...
Thu May 24, 2018, 02:09 PM
May 2018

The lure and excitement evades me, always will. I resist! Lol.

mahina

(17,637 posts)
21. I feel the same but can think of only one situation in which it could really help,
Thu May 24, 2018, 02:58 PM
May 2018

Which would be if someone fell and couldn’t reach a phone or let anyone know, so couldn’t call 911.

appalachiablue

(41,113 posts)
23. That's justified for sure. A relative has one of those Life Alert call devices
Thu May 24, 2018, 03:10 PM
May 2018

to press a button for emergency help. They haven't had to use it but we're glad it's available.

csziggy

(34,133 posts)
32. One my Mom's neighbors has one of those Life Alert buttons
Thu May 24, 2018, 05:27 PM
May 2018

On a lanyard around her neck. Since she still lives alone her children bought it for her. Right after she got it she was baking a cake and while washing out the mixer bowl, suddenly an EMT crew ran into her house. Apparently she was leaning against the button while washing and they got the signal something was wrong. About the time they sorted that out, police officers and an ambulance showed up.

According to the neighbor, the EMT and police hung around and it sort of turned into a party while everybody got a slice of cake!

csziggy

(34,133 posts)
34. She's a real nice lady and very socialble
Thu May 24, 2018, 05:40 PM
May 2018

Mom doesn't like her since the neighbor is liberal and Mom isn't, plus Mom has never been gregarious.

appalachiablue

(41,113 posts)
37. Good for her, I sensed she must be a people liker with all those officials
Thu May 24, 2018, 06:00 PM
May 2018

showing up suddenly. Many folks would have been upset or embarrassed. Too many people, esp. older can't help it but are unused to much company and have more secluded lives. Not so good since experts say social contact is very important for health.

OTH, I've been around a couple real hardcore extroverts! who can't survive a week w/o a party or two, drove me up a wall! They had few other interests, but were the extreme. La vie, it takes all kinds..

csziggy

(34,133 posts)
38. I grew up with a sibling who couldn't stand to go a day without an event
Thu May 24, 2018, 06:03 PM
May 2018

She thought I was weird since I preferred being alone to being around people. We still don't get along, though these days I force myself to socialize.

ProfessorGAC

(64,960 posts)
17. I Have A Smart TV
Thu May 24, 2018, 02:41 PM
May 2018

But, i'm with you. The Alexa thing (and whatever the other one is called) is a non-starter.

For the smart tv, the only thing i ever use it for is to connect to the stream ap for the cable tv i already pay for.

I use it for the WiFi ability out on the deck or in the garage.

It's not a huge TV. Just something easy to move around to watch stuff on the deck when the weather is nice.

 

LanternWaste

(37,748 posts)
18. We do tend to rationalize the arbitrary limits we personally place on technology.
Thu May 24, 2018, 02:48 PM
May 2018

We do tend to rationalize the arbitrary limits we personally place on technology.

ProfessorGAC

(64,960 posts)
20. Meaning What?
Thu May 24, 2018, 02:56 PM
May 2018

You have some comment on my limited use of a WiFi TV, although i don't feel a need to have an automated home?

Or is this another drive by?

samnsara

(17,615 posts)
4. alexa heard something that sounded like " call so and so...." Mine answers the tv all the time.
Thu May 24, 2018, 01:24 PM
May 2018

Has anyone tried to make a call with Siri in the car? Shes called people i havent spoken to in years (or wanted to speak to). Even tho i disconnect the phone immediately its still my number this person is going to see. My sister still wont stand in front of my Samsung Family Hub fridge.

Its like that new X File episode!!! With NO talking.

cbdo2007

(9,213 posts)
5. Ours will come on at least 2-3 times per day with things it thinks we said...
Thu May 24, 2018, 01:38 PM
May 2018

we will just be sitting there, even with no noise sometimes and Alexa will come on and say "I'm sorry, I don't know what you are referring to." or something like that.

HopeAgain

(4,407 posts)
6. Geez, people are going to have to...
Thu May 24, 2018, 01:39 PM
May 2018

walk over to the light switch and the thermostat again? How will they possibly handle such a burden?

dalton99a

(81,426 posts)
19. Most Americans don't consume enough calories to perform such tasks
Thu May 24, 2018, 02:52 PM
May 2018

There is simply not enough energy

 

Wwcd

(6,288 posts)
9. Creeped out yet? Amazon/Lennar Team Up to Build Smart Homes
Thu May 24, 2018, 01:48 PM
May 2018
https://www.google.com/amp/s/www.bloomberg.com/amp/news/articles/2018-05-09/amazon-sells-alexa-s-smart-home-technology-in-lennar-model-homes

Amazon Sells Alexa's Smart-Home Technology in Lennar Model Homes
By Prashant Gopal
May 9, 2018, 2:33 PM EDT

Alexa is Everwhere.
It orders from Amazon home delivery when you run low on supplies, like paper towels. Amazon not only then delivers to your door, but will enter your home and place your order neatly on the counter .
😨😟
https://www.amazon.com/b/ref=ml_surl_sf?node=17443502011

Here's a video tour:

http://theopendoor.lennar.com/inside-lennar/watch-now-amazon-and-lennar-team-up-to-show-and-sell-smart-home-tech/

ToxMarz

(2,166 posts)
11. "My husband and I would joke and say I'd bet these devices are listening to what we're saying"
Thu May 24, 2018, 01:51 PM
May 2018

DUH!

It would kind of have to or it wouldn't know when you said "Alexa"

And since it's already listening, you can bet Amazon is using everything it hears in anyway possible to monetize it.

LisaM

(27,800 posts)
15. This instantly brought to mind an old episode of the Dick Van Dyke show...
Thu May 24, 2018, 02:13 PM
May 2018

It was called "All About Eavesdropping".


Politicub

(12,165 posts)
22. A lot of people must have these things
Thu May 24, 2018, 03:05 PM
May 2018

I don't own an Alexa speaker or Amazon Echo. But I do have Siri, now that I think of it. And, the TV listens, too. Since Americans aren't covered by any privacy regulations, there's no telling how many private conversations have been recorded and stored in a datacenter somewhere.

It is only through slip-ups like this that we get a glimpse into how companies have given themselves permission to listen to us as much as they please.

thesquanderer

(11,982 posts)
24. I can't believe Amazon isn't refunding her purchase price.
Thu May 24, 2018, 03:47 PM
May 2018

That would have been a whole lot cheaper than the lawsuit that could come next. A refund with an agreement that that is the total extent of their liability would be getting off cheap.

FirstLight

(13,357 posts)
25. 1984
Thu May 24, 2018, 04:08 PM
May 2018

Someday soon, people will be required to have something like this in their home... perhaps we already do. Our devices , from laptops to cell phones, etc. are all already listening.

I won't have one of those things in my house willingly. But I wonder if it even matters, between my cell phone's "ok google" ans the laptop's Cortana...
Even if I never use them, are they still listening?

creepy and awful. We have traded so much of our personal freedom to these things.
I fought getting a cell phone for years because I don't want people to be able to call me anywhere. Fuckit, if I'm not home I'm not home! None of your beeswax where I am or what I'm doing!

wcmagumba

(2,882 posts)
27. I know this is a hate on smart speaker thread and...
Thu May 24, 2018, 04:32 PM
May 2018

I don't have one but we bought the google home mini for my 83 year old mom with very limited vision to use in her nursing facility. She loves it and can ask it for the time and weather and news. She can play simple games on it and can make outgoing phone calls by name. We uploaded some of her favorite old music to google play music so she can ask for a song or collection by name. Yes it monitors her but she can say "hey google, call whomever" if she wants to talk or needs something. She also has some slight memory loss and the usual senior stuff and can ask the speaker anything and even repeat the question with no frustration from the speaker. I can check in or her usage on my phone and know that she is up and around and ok. She knows this and approves. So, while not for everyone (including myself) I am glad we have the device for mom...

LisaM

(27,800 posts)
28. I wish that all use was this benign.
Thu May 24, 2018, 04:36 PM
May 2018

The people who make the devices bear more responsibility for making them so. This is like Facebook and Russia all over again. I don't think consumers should have to worry about these things, but technology outpaces regulation, and our current government doesn't want to regulate anything.

FakeNoose

(32,613 posts)
31. I can see that it has value in limited situations
Thu May 24, 2018, 05:20 PM
May 2018

... just as you describe for your mother. However I have disabled the camera and receivers that came installed on my computer and smart TV, and I plan to never use them. The whole thing horrifies me and the OP's story doesn't surprise me at all.

Anyone who watches the hilarious sitcom "Silicon Valley" has seen the crazy possibilities of this technology. There were numerous comedy scenes illustrating what can go wrong with a "smart" refrigerator that gets hacked and reprogrammed. When it happens to you it's not very funny, but we can all laugh at the TV sitcom.

 

demtenjeep

(31,997 posts)
40. We have Alexa the original, the Alexa show, and two dots. Mostly so I can listen to music
Fri May 25, 2018, 01:13 PM
May 2018

but we can also call family that is far away

Once in a while Alexa will hear something on the TV that she will respond to but we renamed our devices and have no fears of being recorded on.

She is also our alarms, timers, recipe keeper and so much more

we have the lights and security cameras and such. We live in a gated secured entry condo, but you never know.

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