CenturyLink, Verizon outages affect New Mexicans

[left-of-center2012]

Source: KOB TV news

According to CenturyLink the issue has caused outages in Idaho, Washington, Oregon, Utah, New Mexico, Montana, Nebraska, Wyoming, Colorado, and Arizona.

CenturyLink says a "major path issue" is what has caused outages across ... several other states Thursday,
and it could be 24 to 48 hours before service is restored.

Customers waiting to get answers from CenturyLink are looking at long wait times.
Chat wait times online averaged more than 350 minutes by 10 a.m. Thursday.

Verizon customers are also experiencing outages.
They are urging anyone who attempted to call 911 or 242-COPS during the outage to call back if they are still in need of assistance.

Read more: https://www.kob.com/new-mexico-news/verizon-century-link-outages-affect-new-mexicans/5191901/

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Updated map

[PSPS]

1. Such an outage was literally impossible in the days of the Bell System

[left-of-center2012]

2. Could it be a 'cyber attack'?

[flibbitygiblets]

3. WTF is a 'major path issue'? Something blocking a satellite?

[Wellstone ruled]

4. The darn string between the soup cans broke.

[AllaN01Bear]

5. eep !!!!!

[Just a Weirdo]

6. Centurylink can eternally kiss my ass.

My dealings with CenturyLink was bad. They actually cut us off from the world for two days because of a tech mistake. Needless to say, we cancelled our account and switched to Xfinity. No problems.

[Kali]

7. yep

the husband just talked to his sister near Albuquerque and her internet has been down all day. guess phones are ok, not sure what company.

[bluedigger]

8. I've seen a complaint locally.

Probably the biggest local provider here in the Four Corners, but not ours.

[chillfactor]

9. I live in New Mexico....

service for me...just east of Albuquerque just came back on. 4:10 pm MST.

[iluvtennis]

10. And the thing that bothers me is that we customers never get a credit for that down time...

..whether it is ATT Uverse, Xfinity/Comcast, Spectrum -- throughout my 30 + years of dealing with them, we customers never get credit.

[LeftInTX]

13. I got a year's worth of credit from TWC

They were giving us the worst excuses for internet that kept going out in the evening.

Bad modem. (Replaced with roach infested one)
Someone stealing our internet. (Yes, they tried that excuse)
High demand during evening hours.

Finally, they made a full service call and replaced wiring. It fixed the problem.

[iluvtennis]

15. Wonderful...glad you got that credit -- I'm jealous

[sdfernando]

11. Has affected my work as well

we have lots of MPLS and P2P circuits for branch offices through CenturyLink. Earlier this affected all of our offices on east coast as well as Chicago area. We've had issues with offices in California as well.

[janx]

12. I just got mine back.

My phone was wonky and I had no internet all day.

[janx]

14. Verizon phone still not working here

in ABQ.

[LiberalArkie]

16. Looks like they loaded the wrong software into their fiber routers.

https://downdetector.com/status/centurylink/map/

[uppityperson]

17. WA, 911 and long distance are out, dsl is intermittent. Bah.

[MurrayDelph]

18. It's been out for 24 hours here in Astoria, OR

Unfortunately for us, our only other option is Spectrum.

[MurrayDelph]

19. Now it's over 48

Last night they said it would only be a couple more hours.

[MineralMan]

20. I experienced part of that on Thursday.

My landline phone in St. Paul, MN, is from CenturyLink. Thursday afternoon, I called from it to talk to my 94-year-old father on his cell phone. Three times, I got a fast busy signal when I called, which generally is due to a failure to establish a connection to the carrier of a cell phone. I picked up my Verizon cell phone and called my father's cell phone and connected with him immediately.

So, there is more to this CenturyLink outage than is being discussed.