"Sorry for the delay...

[SHRED]

...but we are experiencing a larger than normal call volume at this time".



Why can't companies just be honest and say, "Sorry for the delay but we are too cheap to hire enough people".

[sprinkleeninow]

1. I'm still on hold from last year.

🤣

Actually, it's not hilarious.

What to expect with the flamin' bloody 'hole in the oval office. It keeps trickling as they say.

[underpants]

2. We will be putting you in touch with a seasoned professional

That's one I hear at a small business I deal with all the time. I had to ask, "what are you seasoned with?" The person I was talking to had no idea that's what their message said.

[Fla Dem]

3. They shake Montreal Steak seasoning on them and call them seasoned professionals.

Next time someone says that to you ask them what kind of seasoning they use.

[Wellstone ruled]

4. That is the real bottom line.

When Corporations understand that a customer waiting is a customer lost,then and only then do they truly succeed.

[unblock]

5. there's actually another reason. i learned it when i worked for bell labs back in the day.

apparently there was a call center back in the early days -- i think maybe l.l.bean(?) that was a big early customer of bell labs/at&t

they were happy to spend crazy money making the call center technology the biggest and the best, and capable of future growth.

and they actually were staffed to handle huge call volume.

but they got bell labs to set it up so that some callers were *deliberately* rejected and got longer hold times then necessary or even outright busy signals.

the reason they did this was because they had some studies that found that people who have to dial multiple times or have to wait longer on hold are more likely to buy and be loyal to the company!

apparently these people figure that competitors will be equally busy and if they got through, they're more likely to go with inertia and place their order rather than risk having to call back or worse, shop around.

plus it helped them claim to be a "mom & pop" operation rather than the big volume behemoth they actually were.

[Wounded Bear]

6. "Your call is important to us"...

If it's all that fucking important, why don't you answer?