anybody ever had to get a phone reconnected through the verizon fraud system?

[Kali]

[jberryhill]

1. Reconnected?

No, but someone recently opened a Verizon account in my name, and I've had a devil of a time shutting it down.

[Kali]

2. apparently my shitty dumb flip phone got "cloned"

and somebody made a bunch of international calls today. verizon generously isn't going to charge me for those and offered a $30 credit for me to upgrade to a 4g phone. until I get one they won't let me use my old one and I have no phone. I laughed and said I will get one some where else, put the $30 on my next bill or just put it somewhere. Cellular Country has good quality used phones and I have been buying from them for years. THAT is an endorsement. Verizon? yeah they have good coverage, but customer service is going down hill and the fraud dept SUCKS.

[jberryhill]

3. The fraud department is indeed horrible

They don’t make any money on that.

Sales works great.

[Kali]

4. I don't know, if they are conning people into expensive upgrades

they are making money.