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Sat May 25, 2019, 02:09 AM

Customer service.

I'm not going to post the details, but once again, I got fucked over in the service department of a car dealership when they were 100% at blame for the problem.

So once again I had to chastise 3 people for causing me this problem. Once again I had to elevate my problem 3 levels above the person that was giving me shit. Once again, I had to be the asshole that doesn't give up when he is wronged. Once again I had to elevate my blood pressure because I wouldn't take their unreasonable crap.

Once again I had to listen to their excuses instead of their solutions.

Once again I had to go through all of that happy horseshit until they finally decided to do the simple and right thing just to get my complaining ass out of the dealership.

Something has changed for the worse in this country. Right and reasonable solutions for a displeased customer are no longer offered. Your time means nothing to the person providing you a service and receiving your payment.

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Arrow 17 replies Author Time Post
Reply Customer service. (Original post)
LuckyCharms May 2019 OP
True Blue American May 2019 #1
dameatball May 2019 #2
True Blue American May 2019 #4
Lochloosa May 2019 #10
LuckyCharms May 2019 #11
True Blue American May 2019 #15
Sherman A1 May 2019 #3
True Blue American May 2019 #5
Sherman A1 May 2019 #7
lunatica May 2019 #6
True Blue American May 2019 #8
lunatica May 2019 #9
True Blue American May 2019 #12
True Blue American May 2019 #13
lunatica May 2019 #14
hunter May 2019 #16
ProudLib72 May 2019 #17

Response to LuckyCharms (Original post)

Sat May 25, 2019, 02:28 AM

1. The Customer Service

People are not to blame for your problem. The owner of the company is.

Taking your frustration out on them does not solve your problem. I understand how you feel but you need to contact management, not the lowly worker who can only do so much.

Go to management. If they do not solve your problem contact the BBB. Then it will be public. If they do not solve the problem it will be on their record.

Google has a local site you can make a complaint or compliment so it is there for all to see. I have become a local Google Guide with my comments.

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Response to True Blue American (Reply #1)

Sat May 25, 2019, 03:02 AM

2. Didn't know that about Google. Thanks.

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Response to dameatball (Reply #2)

Sat May 25, 2019, 03:42 AM

4. I had 150

Reads from a car wash attendant who gave me a hard time. I also give good reviews.

The Auto Dealership needs to know. The other poster is right. I have learned over the years to feel bad for the Customer Service person unless they are rude to me. I let them know they are not to blame.

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Response to dameatball (Reply #2)

Sat May 25, 2019, 06:50 AM

10. I post good and bad on it. I love calling out the good ones.

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Response to True Blue American (Reply #1)

Sat May 25, 2019, 09:15 AM

11. This was not the fault of the owner.

This was the fault of 3 employees.

If I went to the owner with what happened, the employees would most certainly be fired. So I will not take it any higher than I did.

My anger is valid, however, I don't want those people losing their jobs over it.

I will just go elsewhere.

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Response to LuckyCharms (Reply #11)

Sat May 25, 2019, 03:54 PM

15. Were they rude to you?

If they get away with it you can bet they will do it to others.

More than likely they would get a write up for one incident. Not fired.

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Response to LuckyCharms (Original post)

Sat May 25, 2019, 03:37 AM

3. I would suggest making a comment on the dealerships social media

You would just be amazed how fast things can be remedied. Companies guard their social media image very carefully, in some cased larger corporations have that done by an outside service.

You have a problem, post to their Facebook page and I bet you will see a result.

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Response to Sherman A1 (Reply #3)

Sat May 25, 2019, 03:45 AM

5. True, but Google

Goes further. Whatever, you let as many people as possible know the specific problem.

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Response to True Blue American (Reply #5)

Sat May 25, 2019, 03:51 AM

7. I don't disagree and Google may also be monitored by third parties

In this case I would be thinking solving the problem would be the goal and I have had good luck with social media doing so. Google Reviews may also accomplish that goal, I have no experience with it as I do not have a google account or plans to get one.

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Response to LuckyCharms (Original post)

Sat May 25, 2019, 03:45 AM

6. I ordered 5 posters and got the mailing tube with nothing in it today.

Empty. So I responded by sending the email I got from them confirming the order when I placed it. So far their response was to let me know they will respond at some future time. I told them to either send me the posters I ordered or refund me.

Sigh...



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Response to lunatica (Reply #6)

Sat May 25, 2019, 04:11 AM

8. I ordered

A Mini Pad case online from Walmart. It came from a different company broken. Walmart sent it back after I paid 85 cents for an envelope. Company then charged $10 for shipping. I am still in discussions with them.

But I read the complaints. One was a Television set. I feel for that person.

This is my first time to have a problem. They are still contacting me.

I will be putting this on Google,too.

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Response to True Blue American (Reply #8)

Sat May 25, 2019, 04:37 AM

9. How do you put it on google?

For local vendors it’s pretty effective to use Yelp which is good. Maybe I should look the company up on Yelp.

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Response to lunatica (Reply #9)

Sat May 25, 2019, 09:29 AM

12. Yes, another good one.

Not sure how I started, maybe Google comments. I also make sure I compliment. Google flatters you by making you a Google Guide in your area. my post is tongue in cheek.

But anything to get your comments heard. For years I wrote Letters To The Editor. Now my IPad does the job.

But you have to make sure word gets around. Make sure those who can help find out.


Started when Carter was running, a woman in a letter said she did not want an over the hill Actor. I asked her,” How about a born again peanut farmer!?”Shortest letter I ever wrote.

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Response to lunatica (Reply #9)

Sat May 25, 2019, 09:33 AM

13. Wise move

Anything to get the word out. Local BBB is really good here. Landscapers usually do not belong, but the BBB takes the complaint. I had dead bushes replaced but he ignored the BBB. His record remains. They closed the case. I tried to warn him.

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Response to True Blue American (Reply #13)

Sat May 25, 2019, 01:59 PM

14. Thanks.

You’re right. They need to feel it on the bottom line.

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Response to LuckyCharms (Original post)

Sat May 25, 2019, 04:49 PM

16. I bought a new car once when I was young and full of myself. I won't do that again.

The last time I stepped into a car dealership was to buy a part for an old car. They didn't have it, of course, and said they'd have to order it, which they did, $65 for a little piece of plastic.

I might have done that on the internet, but no, this car company doesn't do that, and the part was one that doesn't fail or get broken often enough for the usual aftermarket sources to have duplicated it yet. Things like tail lights for this car are available from multiple sources, but not the part I needed.

Car culture sucks in every way. The manufacturers protect their dealers, even the scummy dealers.

I'm a fairly good mechanic and I know some honest and excellent actual independent mechanics (who sometimes laugh at my own hack repairs), so I can afford to drive inexpensive used cars.

It's troubling to me that as cars become more computerized the car manufacturers and their dealer networks are making it more difficult for independent mechanics to keep cars in good repair.

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Response to hunter (Reply #16)

Sat May 25, 2019, 05:11 PM

17. I'm with you on this

I scrounge the pick and pulls for parts. I look through Craigslist for parts. The interesting thing about my vehicle is that a huge aftermarket world exists for it, but they don't make some of the more mundane parts.

Here's an example of the lengths I go to: Last summer I bought a kit to convert my rear brakes from drum to disc. That was fairly straight forward. Then I needed to come up with something for an emergency brake. They make a kit for that, too. It consists of a manual disc brake system that goes between the transmission output and drive shaft. Easy. However, it meant I needed just slightly longer bolts for the drive shaft. I looked everywhere. I finally went to Fastenal and ordered the bolts.

I'm at the point where I cannot take my vehicle to a dealership. They simply won't understand all of the modifications I've done. I either do the work myself or rely on my buddy who owns a shop that does fabrication and repairs on these types of vehicles.

If you want to own an older car, you need to learn how to do the maintenance on it yourself or have friends who can help. The dealerships rely on the fact that exactly 0.5% of the population will take the time and learn to work on their own cars.

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