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Related: Culture Forums, Support ForumsDid DFW & his wife make it back to Europe after American Airlines shafted them?
https://www.democraticunderground.com/10181509384
SheltieLover
(57,073 posts)I've been wondering, too!
irisblue
(32,828 posts)SheltieLover
(57,073 posts)Beyond ridiculous!
I cannot help but to wonder if American employees weren't jealous that our dear friends were set to escape?
I sure hope they are safely home!
gademocrat7
(10,623 posts)Hope they got home safely.
CurtEastPoint
(18,548 posts)irisblue
(32,828 posts)CurtEastPoint
(18,548 posts)DFW
(54,049 posts)American put us on the same flight for the next day. It boarded late, finally commencing boarding at 3:35 PM while announcing a departure at 3:45. Finally having figured out how to use twitter again, I let American know that were better off just telling their passengers what was really going on. If the flight is really delayed an hour then say so! At the gate, they told us our original plane had mechanical problems, and so they were reloading everything onto another plane, including the catering. Indeed, the catering was still being loaded on while we were boarding. On Twitter, American told me it was due to bad weather.
I dont think American is capable of giving a straight answer if you ask one of their agents their name, their gender, or the number of thumbs on their left hand.
Hortensis
(58,785 posts)all of us been anything from needlessly worried to driven to rage by refusal to release basic needed information, including the delightful tactic of issuing stupid lies instead?
Huge signal of bad corporate culture and institutional incompetence.