The DU Lounge
Related: Culture Forums, Support ForumsTales from Customer Service
11:20AM
Caller: We're having major trouble with our system. Can you send someone? It's an emergency.
Me: Sure, we can get a tech out to you.
Caller: Thanks. It's really an emergency.
Me: I understand. I can have him there for you this afternoon.
Caller: Well... See, we were really hoping to get out of here by noon today.
Ah, yes. That kind of emergency.
In_The_Wind
(72,300 posts)talkingmime
(2,173 posts)It's obvious what she meant. She had it on speaker phone so those of us who were senior could assist. Note: Our developers were rather lazy and the software was full of bugs. The general solution when nothing made sense was to can the app and reinstall the most recent version, which also sucked. This is what she was trying to walk him through.
We heard a lound crash and she instantly hit the mute button. Good for her. The idiot tossed the keyboard and mouse into the physical trash can next to his desk. We were laughing so hard that we had to leave the area before she put him back on. Some people are just too dumb to use computers in any capacity.
Orrex
(63,086 posts)Me: Sir, go ahead and enter your four-digit code, and then press 6.
Customer: *beep-beep-beep-beep-beep-beep-beep-beep-beep-beep*
Customer: It didn't work.
Me: I heard a lot of beeping. What did you type?
Customer: What you told me. It didn't work.