Computer help needed - can't log on.

[Denninmi]

Laptop, running Windows Vista. Boot it up, and when I put in my log-in password, it tells me the following:

"The User Profile Service service (sic) failed the login. User profile cannot be loaded."

Can't get past that point - I only ever set up one user - I guess that is why the tech guy who set up our computers at work installed a generic second user profile on them?

So, how to fix it?

[Renew Deal]

1. Here you go...

http://support.microsoft.com/kb/947215

[pinboy3niner]

2. Call NSA Customer Service

[In_The_Wind]

17. Gotta love ya!

[pinboy3niner]

18. "Hello...

...this is Peggy..."

[In_The_Wind]

19. Should we place an order ...

... for more booze

[okieinpain]

3. did you get it fixed. n/t.

[Denninmi]

4. No

I think the Microsoft links will tell me how, except I can't even get to the start menu. It happened once before, had to boot from my Norton emergency CD, then I could fix it. Just didn't feel like digging it out after midnight- will do over the weekend.

Thanks for asking!

[47of74]

5. Corrupted profile?

[Denninmi]

6. Yup

That is the issue.

[47of74]

7. I remember one time a lady at work...

...she brought her boyfriend's laptop to me because they were having the same error. I think what we wound up doing was blowing the existing profile away and creating a new one from scratch, then it worked OK afterwards. They had to do that a couple times with my previous work machine, erase the profile and build a new one from scratch (%@!##*%$ Windows).

[cliffordu]

8. How are doing the internet posting now if you cannot log in??

I've had to do the library drill before.

[Denninmi]

10. iPad and iPhone

And desktop at work yesterday.

[RebelOne]

9. I have a Mac Mini and when I have a problem,

I just restart the computer and that solves the problem for a while, and if it happens again, I restart again.

[Denninmi]

11. Rebooted a couple of times. Didn't work.

N/T.

[NewThinkingChance40]

12. One of the needed files isn't loading at start up

you may have to try a startup repair option, to repair all files. Or it may load correctly next time, which means the file is bad. Is it possible you had a virus?

[Denninmi]

13. Anything is possible.

I got the blue screen of death then a crash, upon restart, wouldn't load user profile.

[Locut0s]

15. Yeah sounds like you will need to do a windows repair...

If that doesn't fix it your options start to become much more limited since you only have one account.

[Locut0s]

14. If the profile got corrupted like you think...

Make sure you do a full back up of your important stuff as soon as you can log back in. It's possible the HD is starting to go (random corrupt files could be a red flag). Or it could just be that it was improperly shut down previously? Might also want to do a full virus and malware scan. Just my 2 cents. As a tech nerd I can't help but butt into tech threads of any type

[Denninmi]

16. Not butting in, thanks for the input.

Yeah, it's like 5 years old, so it could be going. I might look into a new one, there are always good deals at the tail end of the back to school rush.