Is this where I can complain about DHL?
Sorry if this is the wrong forum for this, I just NEED to rant.
I HATE DHL. I've always hated them. I've never had such a difficult time with a company before in my life.
My daughter got a ThinkGeek gift card for her birthday. She chose the wrong shipping option. I didn't know she had ordered (I had told her to let me look over it, but she's 13 and thinks everything I say is a mere suggestion). So, the other day, we had a note on the door that they had tried to deliver the package. There were duties and taxes (I'm in Canada) so they couldn't just leave it at the door. They said they would try to deliver it one more time. So I made sure I was home on Tuesday. It was a hot day and all my windows were open. The dog had to go do her business, so I put her out while I stood on the deck, door wide open, 20 ft from the front door. When I came back in there was a note on the door that they had 'tried' to deliver my package.
Bullshit. There was no knock or doorbell. I'd have heard it. The dog would've barked. WTF? This isn't the first time this has happened, but usually it happens on the first try. There's one time I had to chase the driver down the sidewalk because he gave a mild knock on the door and by the time I got down the stairs, he was nearly gone with my package. So, I KNOW there was no honest attempt to deliver.
The note said I'd have to pick it up but had no address WHERE. So I tried calling. I got stuck in DHL automated phone hell. Seriously, WTF do elderly people who have no knowledge of all this shit deal with this?? While on the phone I went to the website, where it wouldn't let me email anyone or register anything or schedule another delivery or anything. I didn't have a company or an 'authorization' number, so I gave up on the website. After a half hour or so on the phone, of pressing buttons and being redirected back to the beginning, I just started randomly pressing numbers. Finally, 30 min after THAT, I managed to reach a human being. She said if I paid the duties over the phone, she'd made sure my package got delivered, she was sorry about my circumstances....etc. So I paid (and left a complaint as well) and left the receipt and authorization number on my door.
Today, while I was gone, my daughter got a call from the local place. It's not really local - it on the other side of the city - an hour away for me. They are refusing to re-deliver. They say I HAVE to go pick it up. I say this is THEIR fault.
I might go there tomorrow anyway because they have my duty money. I'm going to raise a big stink. What should I say? Advice please! I have an idea, but want to hear DUer opinions.
Did I mention I have NEVER EVER EVER had ANY issues with Canada post and USPS. NEVER. I've had numerous other issues with DHL as well. They suck.
/end rant
Oh, and I told my daughter she owes me gas money for all this, lol. I don't think she'll order without my ok ever again.
= new reply since forum marked as read
Oh, DHL, not DU! Sorry about that. 
That was my 'other' bad experience with DHL. I used to buy Gymboree clothes for my kids when they were smaller, and Gymboree used USPS. I always got my package within 2 weeks, even with duties and everything it was always quick. Then Gymboree switched to DHL. Well, holy hell, the first package I ordered through DHL took *8* fucking weeks. It was kind of opposite of you - I was in BC and Gymboree is in California, and DHL was sending the package to Ontario to then distribute around Canada. 
Not only that, they itemized every piece of clothing, and the country of origin, so I was paying 3-4 times the amount of duties I was with USPS (the package was just counted as 'from the US' instead of each piece of clothing and where it was produced). I contacted Gymboree and refused to use DHL. I used FedEx from then on, and because they calculated duties like USPS did, it ended up being the same price in the end, and I got my package in 2 days. Eventually, after a lengthy complaint letter to Gymboree, they did eventually go back to USPS. But then 2 years later they were back with DHL. 
Thankfully I live near a store now and don't have to deal with it anymore. That and only my youngest wears Gymboree still.
