Post some good customer service stories...
Good customer service is so underrated in today's cut throat dog eat dog world. But a good customer service experience can easily make a life time customer out of someone and the word of mouth advertisement you get from it is invaluable. What are some of your good experiences?
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Recently my father has become a big Canucks fan and has taken to watching every game. We have a PVR upstairs in our house on which my mother records her Chinese soaps and dramas. But my father prefers to watch the games on the larger TV in the basement. So recently we went to the cable store (Shaw Cable) looking to pick up another PVR. We talked to the guy at the counter going over our various options. It was clear we didn't want to spend too much. We had almost settled on renting a box for an extra $8 a month when the guy said, " You know what I'll rent you last years model (same as the one we already have) for free. You guys have been with us forever." That really made our day 
= new reply since forum marked as read
And this woman who originally had my seat in the exit row was "saving" it for her brother who was injured. Well federal laws say you can't do that. They made the woman relocate her seat. So I'm witnessing a verbal exchange happening between the flight attendant and the passenger over something that the passenger has no control over. So during the flight I get up to use the rest room and I start talking to the flight attendant about what just happened. And we both agreed that woman had no right to complain. Well long story short I got the whole exit row to myself and a free drink out of it. 
