State AG investigates claims Pulte is not honoring home warranties
New Mexico Attorney General Hector Balderas has opened an investigation into the nation’s largest homebuilder after receiving complaints that PulteGroup may not be honoring home warranties.
“I am deeply concerned that the safety and economic well being of these homeowners and their families might be compromised as a direct result of Pulte’s failure to address emergent issues reported,” Balderas wrote in a letter last week to Ryan R. Marshall, president and chief executive of the Atlanta-based Pulte.
Complaints have been made by a small group of homeowners in Rio Rancho and Albuquerque who called the consumer division of the Attorney General’s Office. Some of the controversies are contractual, and the attorney general’s staff has referred those buyers to the dispute resolution process both sides agreed to at the time of sale.
Other issues are more serious, and Balderas said he has asked for Pulte’s cooperation to resolve them. Among them are not refunding an earnest money deposit when a buyer lost his job and complaints over cracked tile, concrete and grout. In one case, a homeowner said the heating and cooling system was insufficient for the 3,000-square-foot house.
Read more: http://www.santafenewmexican.com/news/business/state-ag-investigates-claims-pulte-is-not-honoring-home-warranties/article_445e3dde-bf4d-5752-b4ad-b82dd7857c79.html