Anyone familiar with Tenvis Remote cameras?
I am not sure what model I have but it looks like a JPT3815W. I struggled thru the procedure to connect to my wireless network. I can access it with laptop, IPad and IPhone, while they are connected via wireless to my network. But when I am away I cant access via the internet. I d/l and app for my IPhone but it cant find the camera.
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PoliticAverse
(26,366 posts)rhett o rick
(55,981 posts)I followed the set up procedure.
PoliticAverse
(26,366 posts)When you try to access it from the internet the request goes to your router.
The router has to know to send the request specifically to the camera.
How do you try to access the camera from the Internet?
rhett o rick
(55,981 posts)I should point out that the IP address that I use works on my network but it isnt the same IP address that is printed on the camera label. Not sure what that means.
PrestonLocke
(217 posts)You need to setup port forwarding on your router to send your request from the internet to the camera system.
If you don't recognize a term that I'm about to use, it doesn't mean you're not smart enough, just that you need to know what the term means, please feel free to ask for clarification.
Without knowing your exact setup, I can only give you general directions.
First, you need to figure out what port the camera system is running on. You know the IP address you type in on your local network to see the camera? It's probably something like 192.168.0.102 the specific address does not matter, just make sure you know it.
To figure out the port, we can look at the ip address. If it does NOT have any colons ( : ) in the address, the camera system is broadcasting on port 80. If the IP you use to view the cameras contains a colon, the number after the colon is the port. For example, 192.168.0.102:8080 would mean connect to that IP through port 8080.
A bit of background about IPs and ports: You can think of an IP as an address for a home. Every computer attached to a network has an IP.
A port is more of the communication channel to get data to or from an IP. So, we have an IP which represents an actual location, and the port which tells us through what channel to send the data.
Going back to the home analogy, there are several ways to get a message to someone inside a home. We can call the house, we can send a letter, we can show up and knock at the door. The method doesn't matter, just that the message has some way to get into the home. These are ports. Different "holes" to send a message to an IP.
There are 65,535 ports available on each computer! (1111111111111111 in binary equals 65535) Some are reserved and typically used for specific purposes, others are available for any use.
So, if the address you typed in has a colon, that actually makes our job easier. Go ahead and write that number down. If not, you will need to do more configuration and I will explain that.
So, if the address you use to connect to the cameras does not have a port, it's running on the default http port of 80. MOST websites (even DU) run on this port. When you type an address into your browser say, democraticunderground.com the computer has that translated into an IP (in this case, its 216.158.28.196) and the webbrowser knows to use port 80. Unless you provide a colon, the webbrowser will always assume to use port 80.
Just because websites typically use port 80, does NOT mean that's the only port they can use. They can pretty much use any port.
I'm going to post this and add more info on edits, if you have any questions so far, please feel free to ask.
EDIT: Part 2
I know you said that you just type in the same IP that you use to access the cameras from your own network to connect over the internet, and that will not work.
This has to do with the way you connect to the internet. It's a process called NAT or Network Address Translation. Basically, this allows 1 device to act as the hub or access point. Typically this device is your Modem. DSL or Cable does not matter.
From the internet, your network has 1 IP address, and it does not start with 192.168.
This device acts as your main connection to the internet, and it knows where to send data inside your own network to and from the internet. The IPs of each machine on your local network do not exist on the internet only the IP of the router.
You can find your internet or external IP by going to http://www.whatsmyip.org/
You will need this number to connect up to the camera system from the internet.
rhett o rick
(55,981 posts)I do have a question. The camera has a IP address with port number written on the label. But when I set up the camera and searched for it, it came up with a slightly different address and port.
my question is, when I go on my laptop or IPhone and type the url for the address e.g. 192.168.1.235:82 and it opens the camera, am I actually going thru the internet or just connecting via my wireless somehow?
PrestonLocke
(217 posts)And its a VERY good thing that the port is 82 vs 80.
Internet providers usually block port 80 unless you have a business account. They don't want you hosting websites on their line without paying extra!
When you type in 192.168.1.235:82 you are telling the router that you would like to access a LOCAL machine. No information is going through the internet, everything says in your own local network. You're assumption is correct, you're just connecting through the wireless.
Now, you could just try getting your EXTERNAL IP from whatsmyip.org and adding the port 82 to the end of that, but it probably won't work.
The key is the setup port forwarding. This tells your router than any connection coming through on port 82 should goto the IP associated with the camera.
Do you know the model number of your router? I can lookup a walkthrough that will explain how to forward a port on that router.
Once the port is forwarded, you can just type in your external IP plus the colon and the number 82 and you will connect to the cameras. If your camera system has the ability to require a password to connect, make sure you enable it.
Depending on your router, you may not be able to access the camera with your external IP from inside the network. Some routers are smart enough to realize that you're using an external IP to connect to an internal device, some are not.
rhett o rick
(55,981 posts)the router vice the internet.
The camera itself isnt marked with a model number and nothing I got with it indicated a model number either. I received it as a gift. It looks like the Tenvis JPT3815W.
PrestonLocke
(217 posts)The Router's model number.
Once we know that, we can log into the router itself and setup the port forwarding, which is the final piece to this puzzle.
rhett o rick
(55,981 posts)PrestonLocke
(217 posts)Here is a guide for that specific router.
http://portforward.com/english/routers/port_forwarding/Netgear/WNDR3700/Tenvis_JPT3815.htm
Just remember, when they say "computer ip" you actually want to use the IP for the camera system.
ChromeFoundry
(3,270 posts)on one device on your network (Router, Workstation, etc) and configure the needed ports to be forwarded. The IP Camera will need to be configured with a static address (or assigned based on MAC address on the router) that does not conflict with your DHCP address pool.
The app on your phone will need to be configured to the Dynamic DNS hostname you have configured. The app may also require you to select the port... use the default settings if you can.
ChromeFoundry
(3,270 posts)Response to rhett o rick (Original post)
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NYC_SKP
(68,644 posts)Ankara looks like wholesale only.
rhett o rick
(55,981 posts)And how are you doing Skip?
NYC_SKP
(68,644 posts)I'm good, chillin in San Bruno overnight after a meeting in SF with bosses.
Tomorrow morning Stanford pulls my stitches, woo hoo!
