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Possible pitfalls? (Original Post) ohheckyeah May 2013 OP
Found this: Galileo126 May 2013 #1
Thank you. ohheckyeah May 2013 #2
All hooked up and working. ohheckyeah May 2013 #3

Galileo126

(2,016 posts)
1. Found this:
Fri May 17, 2013, 04:21 PM
May 2013

Check the list of ConCast approved modems before you buy.

Also:


http://forums.comcast.com/t5/Basic-Internet-Connectivity-And/Change-from-Leased-Cable-Modem-to-Owner-Purchased-Cable-Modem/td-p/1202305

Yes, the new modem does need to be registered. You this in one of two ways, either you hook it up and follow the prompts when you try to hit any web page, or call Comcast support and have them do it over the phone. You will need the model, serial number, and HFC MAC address when you call. Basic steps are:



1.Disconnect the old cable modem completely.
2.Connect the new cable modem to the coax, power and ethernet connections.
3.Reboot your router (or computer if you have no router).
4.On your computer go to any website. With a new modem, you will likely be redirected to a "walled garden" page which will have instructions to register the modem, simply follow the instructions.
5.If the above fails (it can be very touchy in some areas), call Comcast (1-800-COMCAST) and have them register the new modem directly over the phone. This takes about 5-10 minutes.
6.After the new modem is working properly, return the rental modem to Comcast and make sure you get a receipt, just in case there are any questions or misunderstandings down the road about whether you returned the modem or not.

Hope this helps!!

Now, if we can just get a-la-carte cable TV....

-galileo

ohheckyeah

(9,314 posts)
3. All hooked up and working.
Fri May 17, 2013, 07:13 PM
May 2013

I had to call Comcast to get it recognized and registered but that only took a couple of minutes. The speed seems to be somewhat better.

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