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Related: About this forumWhy IRS customer service is bad (and may get worse)
http://www.cnbc.com/id/101339980The problem.
Why IRS customer service is bad (and may get worse)
Published: Monday, 20 Jan 2014 | 7:00 AM ET
By: Allison Linn | CNBC Senior Business and Economics Reporter
If you have a question about your taxes, here's a tip: Be prepared to be very patient.
The Internal Revenue Service answered a smaller share of taxpayer calls and kept taxpayers on hold longer last year than in other recent years, a new report finds. What's more, budget cuts could make it hard for taxpayers to get help this year as well.
The IRS could answer only 61 percent of the calls it received from taxpayers during the 2013 fiscal year, National Taxpayer Advocate Nina E. Olson said in a report released to Congress on Jan. 9.
That means that the rest of the callsabout 20 millionjust didn't get through, the independent taxpayer advocate said.
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Why IRS customer service is bad (and may get worse) (Original Post)
unhappycamper
Jan 2014
OP
it is important to remind citizens the reason for the greater inefficiency at the IRS
left is right
Jan 2014
#1
left is right
(1,665 posts)1. it is important to remind citizens the reason for the greater inefficiency at the IRS
Budget cuts for several years in a row
grasswire
(50,130 posts)2. my husband's first job out of college was IRS agent.
The new agents were put on customer service as a way of training them. They often played a game of "hang-up" to see how many people a day they could hang up on. I'm sure that agents aren't used for cust serv these days, though.
dixiegrrrrl
(60,010 posts)3. Does that mean fewer audits?
basically, "nothing works"
except drone killings, crony politics and banker theft on a massive scale.
got it.