Big Tech call center workers face pressure to accept home surveillance
https://www.nbcnews.com/news/amp/ncna1276227
Workers at one of the worlds largest call center companies said additional monitoring would violate the privacy of their families in their homes.
Colombia-based call center workers who provide outsourced customer service to some of the nations largest companies are being pressured to sign a contract that lets their employer install cameras in their homes to monitor work performance, an NBC News investigation has found.
Six workers based in Colombia for Teleperformance, one of the worlds largest call center companies, which counts Apple, Amazon and Uber among its clients, said that they are concerned about the new contract, first issued in March. The contract allows monitoring by AI-powered cameras in workers homes, voice analytics and storage of data collected from the workers family members, including minors. Teleperformance employs more than 380,000 workers globally, including 39,000 workers in Colombia.
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