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Sat Aug 30, 2014, 09:13 AM

Company touts improvements to POV moving

http://www.navytimes.com/article/20140829/BENEFITS07/308290083/Company-touts-improvements-POV-moving

Company touts improvements to POV moving
Aug. 29, 2014 - 12:58PM |
By Karen Jowers
Staff writer

(snip)

By Tuesday, Sept. 2, service members will be able to accurately track the location of their vehicles at the www.pcsmypov.com site, said Ken Quinn, senior vice president and chief financial officer of International Auto Logistics. That site has been a source of frustration for troops since IAL took over May 1.

(snip)
IAL contracted with a call center to be more responsive to the flood of service members asking about the location of their cars, with inquiries passed on to a team tasked with responding within 48 hours.

“Frankly, we hadn’t been doing that,” Quinn said. “We understand there has been tremendous frustration.” (The number is 855-389-9499, Option 2; an operator answered within two minutes when Military Times called). The number also offers an option to be transferred to the local vehicle processing center.

(snip)
Quinn said the company’s system tracks a vehicle at each leg of its journey — when first turned in to a processing center, put on a truck and delivered to a staging area to be placed in a container, taken to a ship. But although this ties into the online tracking system accessible to service members, there have been some disconnects, he said. The vehicle-by-vehicle inventories taken the weekend of Aug. 22 in conjunction with personnel from TRANSCOM and the Surface Deployment and Distribution Command will improve the in-transit visibility for service members online, he said. They’re reconciling that inventory information with their tracking system, he said, and will continue to perform physical inventories every other week “until we’re certain there’s 100 percent data integrity.”
(snip)

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