And I am having trouble loading pictures from phone to my email, that is why I was checking. I have had other bothersome issues.

Why? Anyone know what I am supposed to do, if I want to do, who do I take it to, or get a new laptop?

Edit to add: When I try to send me pictures from my sons text it tells me: 9 unsent messages. They are setting in my outbox and when I try to down/upload from phone it tells me: Cannot send mail. The connection to the outgoing server failed.