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In reply to the discussion: Sears Closing Hundreds Of Stores, Many KMart Stores Going Out Of Business As Well [View all]Vinca
(50,267 posts)Last edited Tue Dec 9, 2014, 02:51 PM - Edit history (1)
Last week the clothes dryer crapped out. After a search of local stores produced nothing, I hit the online site for Sears. We've purchased Sears appliances since we were married in 1973 and have never been dissatisfied. I found the dryer I wanted and proceeded to place the order. After entering my credit card number, the page asked for my address. I entered it. And I entered it again. And again. And again. And again. And again. After the sixth try to have the page accept my address I hit "live chat" and managed to find a customer service person who could place the order via the "chat" box. It took me a good hour to place an order for 1 item. I was not happy with Sears and now I'm waiting with bated breath to see if the dryer ever arrives. As for closing stores, you can't sell fruit from an empty cart. They might as well pack it in.
An update: It's a miracle. The dryer arrived and works fine.