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In reply to the discussion: Sears Closing Hundreds Of Stores, Many KMart Stores Going Out Of Business As Well [View all]AngryOldDem
(14,061 posts)There have been times when I've been there and I've gotten no assistance after walking through the whole store looking for someone.
For awhile I was interested in tablets and was comparison shopping. I had some questions so I waited around the display while a salesperson was with another customer. Now, usually, when that happens the salesperson makes some kind of eye contact or says he'll be with you soon, etc., and I can deal with that, and I'll wait. But no. The guy did know I was waiting, but basically ignored me. So I walked off. I've gotten better service at a jam-packed Apple Store.
I compare this to back in the day, when BB had checkout lines that went for miles, and inventory out the door, when I'd go there to browse DVD titles. Could not hardly turn around without a salesperson asking if I needed help when it was pretty clear I was just looking. Honestly, if a business is slowly swirling the drain, I'd think customer service would be a priority.
Customer service goes a long way with me; I've been in no hurry to go back to BB.