and I agree .... some technology is great .... but, yes, it seems as though it's designed to eliminate human contact.
Any time my husband or I call a business on the phone with a question, one of my adult kids will tell me "just look it up on their website"! (and I have found that many businesses are lax in updating their websites!) If I want to call a takeout place to place an order, they tell me to order my food on line. Do't waste time going to a store -- buy stuff from Amazon. Get your library book on line and read it looking at a screen.
Now, I realize a lot of this is very helpful to working people, and I'm not complaining.
The thing that I like the most is GPS, because when I'm driving in a strange town or don't want to get off a highway to ask directions, I find that extremely helpful. Ditto weather forecasts. I don't mind standing in a line in a store, unless it's a real long line ... and, invariably, you will have to wait behind someone whose "technology" is holding everyone else up. (card swiper isn't working, or the card being used is being rejected for some reason). I find that paying with cash is faster, many times.
I have a friend who flat out refuses to use the automated cash registers because she says they takes a job away from a real person.
I love going to the library and taking my time browsing the shelves, only once have I ever read a book on my tablet that I acquired from my library. It was okay, I suppose I might do it once in a great while, but I do like to chat with the librarians who know me and can let me know what's coming up soon or some other service they offer. My library hosts speeches, meetings, workshops, and other things and events.
So, overall, to me it's both good AND bad.
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