Reply #11: then when it's brought to management attention, the workers, who may have [View All]

[blondeatlast]

been offering hints to management all along, act as if the employees behaviour is a complete surprise.

I had a similar situation in my paraprofessional position. Employee was a major sycophant, then one day had a very public issue with a bus driver (we are all city employees). She abused the woman (literally cursing and demeaning the woman and the bus driver) on the phone taking her complaint, my boss was FLOORED, even though we'd been talking about her behaviour to said boss for months.

She was transferred to an office where she has no public contact and much, much less freedom to use the phone, but she wasn't fired.

But she was originally hired for a public contact position, and NOT the type that was ready for public contact, in person or on the phone.

That woman's behaviour sounds very much like the above described employee.