Reply #4: I would not have thought too much about it [View All]

[csziggy]

If every single call did not have at least a 45 minute hold before the first human came on the line.

I guess I am spoiled being in a smaller market. And until the Republican governors emasculated the Public Service Commission, those of us living in Tallahassee could easily get hold of them and put in complaints. Now, the PSC is pretty useless and will not handle any telecommunications complaint for bundled services. Those go to the Consumer Service Bureau which has no teeth and has hold times nearly as bad as Verizon!