Reply #11: Well, it is possible that she's new and hasn't learned it yet, or [View All]

[Pharlo]

she doesn't need to know it. Only has to give it out three times a year - or less. Or, if her company has more than one facility, the package may have been going to the other place. An example of this is billing vs shipping address. The lady with whom you are speaking may have been located at the billing address and the package was going to the shipping address - or vice versa.

Not knowing the exact address that a package is to be delivered to is not comparable to not being able to locate a country on a map.

At least, that's my observation from when I worked at a company with 2 facilities and I had to look up the other facility's address the two times a year I was asked for it by a vendor or customer.