New credit card "trick"? or just a random screw-up? [View All]

[SoCalDem]

My husband used our Sears card :grr:

The bill arrived Apr 20-something..

Total bill $51.18..

Due date on bill May 11

I set the online bill-pay to pay it on May 1

Today, May 9th, we got a letter INFORMING us that they (CITI) had NOT received our payment.. (CITI?.. I thought that Sears had always been allied with Discover..but I digress)

the "informative" letter was dated May 3rd..

they even provided us with a phone number to call if we had "questions" about our bill..

So off to the computer I went..and yes the bill was paid... $51.18 ..cleared our account on May 1

I called the phone number on the letter and was told that they received our payment on May 4th, so JUST disregard the letter..:wtf:

I said to the nice lady: "You better cash your paychecks immediately, if your company is sending ominous threatening letters about non-receipt of payment EIGHT DAYS BEFORE the damned thing is even due"...

or are they trying to scare people into re-paying a bill they already paid..and then holding a credit of their money on the books?