Reply #11: different states [View All]

[Glenda]

It's interesting, my co-worker used to work for BCBS in a state where the population is less technically skilled. The processes at BCBS of that state were all very manual.

When they would go to conferences/meetings with people who worked for BCBS of other states, where the technology was much better, the people of the state using manual processes would be laughed at. It was like they were not even the same company.

Your letter says "Alabama" which makes me think, what is the service and the processes like where the workers are in that state? I'm not dissing the people of Alabama, but it might be a less technically-oriented state.