Reply #24: what's strange abt it is that nw usually hangs up on YOU if the line is too long [View All]

[pitohui]

i have never been able to stay online w. northwest because they give you the "all our agents are busy, please hang up and try again later" message ... this must be a recent change because it wouldn't have been physically possible to even be on hold that long, because of this policy

delta in my experience v. frequently just doesn't answer their phones

in this situation the best thing to do is go online and change the tix, apparently their home computer was down, in that case, i go to the public library and take care of business, failing the complete breakdown of every computer everywhere i would just go to the ticket counter at the airport and take care of it there

in one of the posts the OP seems to suggest that they went to the corporate office, what corporate office? in egan? in atlanta? why would you not just go to the freakin' airport and get the ticket agent at the counter to re-book the ticket? i mean you're practically at the airport anyway at that point... the person at the ticket counter could do this way better than some number cruncher in corporate? it seems like the poster was so distressed that they made some v. bad decisions and that nw/dl is getting blamed for not even knowing that there was a genuine problem in time to do anything