Verizon wireless sucks [View All]

[DainBramaged]

I quit AT&T after being a customer since 1994. All because they refused to lower my cell phone bill by $20 from $99 to match Sprint or Verizon better plans. My choice was Sprint or Verizon. I chose Verizon because I don't need a smart phone and don't text much. I thought my plan was going to cost $69.95 plus $5 a month for up to 250 messages per month and tax bringing it to $83.

I've been ill and on top of that my car had been hit by a drunk driver two weeks ago and I have to grub rides to and from work. Inadvertently, my first cell bill with Verizon is late by SEVEN DAYS. The bill itself is sitting in a pile of mail that I simply missed opening since they have sent so much promotional garbage it's hard to distinguish their bill from the garbage (unlike AT&T which sends a distinctive bill). They shut the phone off today and sent a text INSISTING I pay the past due bill of One hundred and twenty four dollars which was the ONE MONTH IN ADVANCE or actual usage which included a $40 activation fee that I was not informed about when signing up. When I paid the bill after much wrangling and quite frankly arguing with the Verizon financial services rep, he told me my new bill is for ONE HUNDRED AND THIRTY FOUR DOLLARS. They DIDN'T include the 250 messages for $5 in my plan, and they charged me $27 for text messages and $2.50 for picture messages at $.25 each. And on top of that a $5.00 late fee for last month.

After about an hour of arguing and being bounced around, they initiated the $5 for 250 messages but I have to pay forward an additional month, and they would ONLY give me a 15% credit on my previous text message bill. No one would budge even though I agreed I would sign in on-line and schedule payment for next Friday, they are scum.


Verizon sucks, worse than I could have ever imagined AT&T sucked. I will either quit them and go to Sprint and pay the $175 fee for early termination or put up with them for two years, but at this point I don't think I can.


VERIZON WIRELESS SUCKS