" USAA adjusts claims differently from State Farm. USAA has -- from day one -- adjusted Hurricane Katrina claims responsibly, and we will continue to do so until every claim is closed.
-- According to media reports (Times Picayune, LA eyes State Farm case), State Farm reportedly declined coverage for both wind damage and water damage if any damage to a residence was due to flooding. USAA has a much different approach to claims. At USAA, we evaluate each claim individually and on its own merits. -- When USAA adjusts claims in which there is both wind and flood damage, USAA pays for damage that was caused by wind. -- This approach has served our members well and we will continue to use it until the last claim is closed. 3. Mr. Hood's position: USAA has treated its Mississippi members unfairly. This is not true.
USAA already has paid more than $217 million to more than 17,000 USAA members in Mississippi for hurricane Katrina losses.
-- USAA is proud of our service to USAA members who were affected by Hurricane Katrina. -- After the storm, more than 200 USAA associates worked seven days a week serving USAA members affected by Hurricanes Katrina and Rita. -- USAA believes fairness requires that USAA continue to handle claims responsibly and to continue to work with members until the last Hurricane Katrina claim is closed. And, that is exactly what USAA intends to do.
http://www.smartbrief.com/news/aaaa/industryPR-detail.jsp?id=D277C455-F498-433B-B15B-D3CD64A61A92Brian and Tracie Craddock weren't home when a 27-foot tidal surge rolled in a half-mile from the beach and raced through their home Aug. 29. Both surgical registered nurses, they were busy at nearby hospitals preparing emergency rooms for Hurricane Katrina's worst.
Lisa Cardenas, a USAA property claims adjuster, photographs the Craddocks' destroyed belongings in Ocean Springs, Miss.
Brain Craddock talks with USAA property claims adjuster Lisa Cardenas at the Ocean Springs, Miss., home that Craddock and his wife rented. The contents were declared a total loss. 'It's the best 18 bucks a month I ever spent,' Craddock said, referring to his insurance premium.
The newlyweds saw their rented house again Tuesday with water stains nearly to the ceiling. Their first call was to family. The second was to their insurance company, San Antonio-based USAA.
"On Thursday, USAA adjusters Lisa Cardenas and Liz Barnes declared the contents of the Craddocks' home on the outskirts of Biloxi a total loss.
"It's the best 18 bucks a month I ever spent," said Brian Craddock while surveying piles of ruined furniture, a 51-inch Sony television purchased last month, and the books he planned to use to pursue his bachelor's degree in nursing.
Cardenas told him the couple would get a $5,000 electronic funds transfer to his bank within a day. In a week and a half, they'd get a full settlement.
The process is being repeated thousands of times by about 50 USAA adjusters working out of Keesler AFB and hundreds more coming in from other insurance firms.
http://www.mysanantonio.com/specials/katrina/stories/MYSA090905.1C.katrina_insurance.730d526.htmlBusiness Week customer service rankings:
1. USAA
http://www.businessweek.com/pdf/270222BWEPrint.pdfWhy is USAA so different? It's a Co-op, they even distribute excess revenue (profits) back to the members.