Convergys plans to double India headcount to 24,000

[OhioChick]

Source: Economic Times-India

5 Oct. 2007
NEW DELHI: Outsourcing firm Convergys plans to double its India headcount of over 12,000 people in three to five years. The customer care, HR and billing services firm also plans to start catering to the India market next year.

“India, along with the Philippines, is among the largest Convergys’ bases outside North America and we plan to double the India headcount in the next three to five years,” said Convergys customer management president Clint Streit.
India, Mr Streit pointed out, has an edge over Philippines in terms of both quality and quantity.

“The sheer demographics give India an edge. While attrition in Philippines is among the lowest in the world, its small size means there won’t be any significant growth opportunity after another two years. India also scores on quality,” he added.

The Cincinnati-headquartered firm, which has eight contact centres in India, plans to expand into tier II cities. “With the exception of Kolkata, there is no scope for further growth in the metros. We plan to move into tier II cities which are now ready with infrastructure,” Mr Streit said.


Read more: http://economictimes.indiatimes.com/News_by_Industry/Convergys_plans_to_double_India_headcount_to_24000_/articleshow/2430801.cms

[kurth]

1. More debt collectors for Americans

[gemdem]

2. This is why...

even though I have another 15-20 years to work before retirement, it's likely that I'll only have another 4-5 years in my field. It's going "over there" and it's not coming back. If I make it another 4-5 years, I'll be retraining at 50.

And the US management making these decisions? Oh, they'll be long gone -- riding their golden parachutes into some gated community.

Sigh...

[dubyaD40web]

3. I hear ya.

My company has outsourced it's IT helpdesk over there 3 times in the past 7 years. You'd think they'd learn from their mistakes in the past. It sounds like a good idea to them at first, but after a year nothing gets done and our whole company gets messed up.