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My husband lost his job in November of '09. We applied to the program three days after it was announced, which was March of '09. Our application was not processed until August of '09. We were living on unemployment, we'd exhausted any severance monies we received, and we were one month behind. My husband also started a contracting job in August of '09.
Our three-month trial period ended in November of '09. We called our lender to ask where our loan docs were; we were told we'd have them by "the end of the year". We called our lender again in December of '09 and were told that there were "not enough people" to generate loan docs for "50,000" applications ahead of us, and we would have to submit to an additional three-month trial period. I might mention that there were two stories in the news within a week of our call to our lender of the same lender selling houses right out from under those who were either fulfilling the trial payment period of a MHA loan modification, or one homeowner that had been told she successfully completed the program, waiting for docs, and someone knocked on her door one day and introduced themselves as the new homeowner. They bought her house at auction.
We called Senator Patty Murray's office in DC that same day, December 28th.
To my shock, her chief of staff called us less than 24 hours later. We are just two constituents, not rich, not powerful, and certainly not huge donors. He asked me what happened, I explained, and he listened. He asked me if there was anything we needed or anyone he needed to call on the spot -- in other words, "Are you okay? They haven't shown up with foreclosure papers or anything like that, right?" He told me, "We will help you." He gave me his personal cell number, and told me to use it if we had questions or problems before the Senator and her staff were back from the holiday break.
There is a woman in Senator Murray's office (thanks, Mary!) that has done nothing but work with people applying to Making Home Affordable (and getting the same runaround we did; I could go on all day about "lost" paperwork, paperwork that didn't show up, one department that didn't have the paperwork they needed and it all had to be submitted again, CSR's who "couldn't find the file", on and on and on,)for the past year. FOUR PERCENT of those who applied to the above program actually made it to the final docs. Please re-read that statistic: FOUR PERCENT.
I would like to thank Daveparts still for his/her comments; they are absolutely accurate. Most lenders sat on MHA applications because they knew they would get paid even if the house went into foreclosure. The only people who actually made it out with any kind of loan modification did so because they would not give up until they got one.
Our loan modification docs showed up in the mail before we got a letter from the CEO of our mortgage lender acknowledging he talked with Senator Murray personally about our file and our loan modification. We also got a letter from Senator Murray which I am considering framing.
We are grateful to still be in our house and able to make the payments. We are not so thrilled with the fact the program itself was so full of loopholes and lack of any kind of punitive regs for lenders, most of them sat back, collected money, and hundreds of thousands of homeowners were unable to take advantage of a highly-touted program.
Most of all, I am thankful to live in the state Patty Murray serves. I don't know what we would have done without her, her staff, and the fact she doesn't give up, either.
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